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June 2023 by Kynsley Robbs
rhonda is the best!
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October 2022 by Javar Juarez
I wish I could give a zero!1. Racist2. Biased in general3. Mean4. Not knowledgeable of products and services that benefit customers5. Not user friendly6. Not customer centric7. Greedy8. Limited technology9. Poor Call Center Quality10. Biased lending practices, especially for people of color and non-profits.
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September 2022 by BRBA Executive Board
As an agency, we rarely leave reviews, but this bank certainly deserves this one. First Citizens Bank is not customer oriented. It is a tired old bank that still has a certain level of bias towards institutions and people of color. The bank has no real regard for the community outside of the public image it portrays. Its primary function is to capture fees from its customers and argue with you about its broken processes and antiquated software, and Its service team lacks any real training or guidance. The bank makes it difficult to apply for loans, lacks transparency, and we have found them to be very rude, ignorant, and stubborn. After writing to the executives of the bank regarding our concerns; we received cashier's checks in the mail and a letter informing our agency that they reserve the right to close accounts for any reason. Standing up for yourself at this bank is futile. They lack empathy, knowledge, wisdom, and people skills.The vast majority of the information found on its corporate website is only there for publicity. It is to curate a public-facing image that is not consistent with its actual culture. Its branch manager was negligent at best, and we found its employees to be immature, and unprofessional lacking any real insight into the banks' processes. The director of this branch is a tyrant of sorts with a nasty flagrant disposition and a total lack of business savvy. They have poor intentions and we urge members of our community to shy away from doing business with this bank in the future.BRBA
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December 2020 by Missy Watts
Safe place for your money.The tellers could try to be friendlier though...Ballentine location is super friendly!
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June 2020 by Ellen Jones
rudest bank on the planet. i had an experience there yesterday that is mortifying to say the least. i truly hope the incident was caught on camera with voice. im still trying to figure out who to contact about it bc it wont be there. rudest bank tellers, i can barely comprehend what happened. i opened 2 accts at wells fargo already. i would never publicly shame a business but my heads still spinning from the experience and it was just the straw that broke the camels back, a yr of overall rudeness.
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January 2020 by Ronald Winstead
A safe comfortable place to keep your money
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December 2015 by Pepe Rivera
I have just had to use the new bill pay format and I DO NO LIKE IT!!!!! TOO MANY SCREENS TO VISIT.