-
December 2023 by Dustin Callahan
AWFUL CARPET BUYING EXPERIENCE! STOLEN PROPERTY DURING CARPET INSTALLATION! Let me first say that Sharon was great and this review as no reflection on her. Other than Sharon my whole carpet experience was terrible. I really regret going with carpet one. My carpet installation was awful. The installers made huge slice marks on my baseboards. My wife and I just bought our house and repainted all the baseboards only for carpet one to ruin them. I know some cuts my occur installing carpet but there was multiple huge cut marks on the baseboards in my bedroom. They also put a hole in my closet door. Those damages were not the worst thing that happened. The installers stole my electric drill set and drill bits from my house. So please be aware when the carpet installers come because things may be stolen. You would think with the damages and stolen drills that the people at carpet would be more understanding but they were not. When I told Steve of the stolen drills all he said was sorry and there was really nothing they could do about it. It was only until I asked to speak with the owner of carpet one that something was done. The leader of the installation crew called me and said he would pay me back for the stolen drills only after trying to talk down the price of the drills and drill bits. Back to the repairs carpet one sent a repair man out to my house for the repairs and did a horrible job. They were just going to patch the hole in the door with this big plastic patch that looked awful so I said no that won’t work and would like my door replaced. I talked with Steve and he said they would get me a new door ordered and installed. Three weeks go by and nothing from carpet one so I call them only to find out no door was ordered or anything. I finally get someone to come out to my house to replace my door and he bought the wrong door. He also took my door off and said he would be back the next day. Next day comes and goes no word from carpet one. A week goes by before I have to call them back only to find out they are going to send someone else out to replace my door. It would have been nice for them to call and tell me that instead of me having to call them. I go about 2 weeks with no closet door before someone finally comes and puts one on. Awful carpet buying experience and I’m glad to be done with carpet one. Will never buy carpet from them again.
-
October 2023 by Troy Coates
Nice staff with good service.
-
September 2023 by Eric Truesdale
Friendly and helpful staff. Was looking for specific flooring and they went above and beyond to help.
-
March 2023 by Shari Bunt
I had carpet installed in my business and flooring for the bathroom.Carpet One West Columbia was amazing.From picking out the carpet to the installation, Carpet One was great.I definitely recommend Carpet One
-
December 2022 by Crypto Smarts
Let me just tell you I have never met anyone as more passionate about flooring than Wayne. He knows the ins and outs of flooring like no other, I mean a real specialist. He cares and really wants to give you the best quality and price for what your getting. Anytime I need flooring, Carpet you name it, Carpet One is where I'm going.
-
May 2022 by James McCutchen
They did a great job on our home right before we sold it. It helped us get top dollar in this market. Thanks Wayne and Clyde for all that you did to help us.
-
April 2022 by Briana Strickland
I love this place! They were helpful and kind when I was shopping for carpet with my toddler and never made me feel like I asked too many questions or picked too many samples. Sharon in particular was an angel and I wouldn't hesitate to recommend Carpet One in West Cola to anybody!
-
April 2022 by Marvin Osborne
These folks installed carpet and vinyl in a rental house for us and they were super nice and did a excellent job and were easy to work with
-
April 2022 by Madison Diegel
We just had Carpet One put in all new carpet in our home we purchased, and we couldn’t be more satisfied with our experience! They got 3 bedrooms and our living room finished within a days work, and the crew was kind and efficient. Sharon helped us pick what we were looking for, and she was so sweet, accommodating and professional. We highly recommend Carpet One!
-
March 2022 by Zenda Leaks
My experience with Carpet One was excellent from the moment I walked through the door. This was my first time going to this store and Sharon greeted me with a very warm smile and welcome. I had my heart set on hardwood flooring and Sharon was very knowledgeable, patient, and kind as she showed me the types that I was interested in. At some point, luxury vinyl planking (LVP) came up and Sharon gave me enough information to make me decide to take a look at it and then Steve provided some more selling points. By the time Sharon and Steve finished answering all of my questions, I was sold on LVP. As Sharon and I were discussing the quarter round trimming, the owner heard us talking and proved cost saving suggestions! I scheduled an appointment to have the rooms measured and Steve came to my house the very next day and while at my house, he answered other questions that I had. After getting the cost estimate from Sharon, the only thing left to do was to place my order. After the order came in, Carpet One sent a wonderful team (Steve and Derrius) to install the flooring. They did a fantastic job and I couldn't be happier with how it all turned out. Now here's the kicker. Before I decided to go to Carpet One, I had already chosen hardwood flooring from another store. But when I saw a Carpet One commercial, I decided to check out Carpet One just to see if I saw something I like better. Boy am I glad I saw that commercial, and boy am I glad I decided to go to Carpet One. Every time I have gone to the store, every single person in there has been extremely nice and fun to talk to. The atmosphere there is warm and friendly, and they are genuinely happy to see and talk to their customers. Great people; great customer service!!
-
September 2021 by Alicia Hutto
Love me some West Columbia Carpet. As a matter of fact, job's done, but I still stop by to say hi.Ask for Steve. I thought I knew what I wanted until I talked to him, explained our lifestyle - kids and dogs, and then he told me what a better option would be. Bonus = financing generallyavaiable.
-
July 2021 by Christopher
If you’re in need of flooring I would highly consider doing business with carpet one. Their staff is very knowledgeable of the flooring industry and very nice. I ordered floors they came in looking exactly like the sample I was highly pleased with the results and I get compliments from everyone that walks in my house of how nice the flooring looks. I will definitely be doing business with them again!!
-
June 2021 by Jennett P.
I went to the store 3 times trying to get pricing and a plan to replace all the flooring in my house. Robert came out once and was supposed to bring samples but when he showed up he brought the wrong ones and seemed to be in a dire rush to finish taking measurements and leave. He was entirely unprepared. I then made an appointment with and went to see Steven who I hoped would be better. After picking out my flooring he was supposed to get pricing for me. I've never heard back from him! One of my rooms is bare where carpet had to be removed after it got flooded. I'm a cash customer prepared to spend $15k + on flooring, but I guess they're not interested. So I've moved on. Shame, too, because I've dealt with another Carpet One in Alabama that was outstanding. I don't see how this franchise is going to stay in business.
-
March 2021 by Judy Berry
Don't buy from this place.
-
January 2021 by Mike Mcelveen
Great choices ,competitive pricing ,on time and quick install. Love our new floor!Why go anywhere else?!
