“We had an awful experience down the road at the main U haul facility, so we stopped by this one. They were wonderful and tried to make up for the horrible experience we had at the Hwy 9 center. We finally got to experience what good customer service is supposed to be like. Thank you so much David Senter, you saved our day!”
“From scheduling and pickup to delivery, everyone I dealt with—Cary, Nolan, and Sam, as well as the call center staff—was absolutely awesome. They were helpful, knowledgeable, polite, patient, and professional throughout the entire process. It was truly a pleasure, and they made this a great experience from start to finish.
They all deserve a raise and a bonus! If I owned a business, I would hire every one of them without hesitation.
U-Haul should consider providing more accommodations for customers with mobility challenges, particularly when it comes to getting in and out of the trucks. A simple step stool or similar aid could make a significant difference.
Thank you again to Cary, Nolan, Sam, and the call center team for their outstanding service. They represented your company exceptionally well.
Have a wonderful day!”