Not the same since it was BBT.I have been with then 45 years. I'm changing banks now. HORRIBLE SERVICEPATHETIC, ABSOLUTELY PATHETIC.THESE PEOPLE DONT CARE, GO ELSEWHERE.
January 2024
Ever since Truist took over BB&T, the service at Truist Branch located on 17 near Brickyard has been terrible. There are nothing but empty offices, and the few staff remaining are overworked and insufficient. They can only perform routine cashier functions. Bring back BB&T.
September 2023
Poor customer service. Get it together Truist, you are going to lose customers if you aren't already.
We’re temporarily adjusting services available at our local branches to help maintain the health and safety of our clients and teammates. This includes providing teller services through drive-thru lanes only, in-person visits by appointment only, and select branch closures. Some branches without drive-thru lanes will remain open with enhanced sanitization measures.