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“After a terrible experience at another T Mobile store, we had an amazing experience here. We were helped by Shawn. He is absolutely the best I've ever seen. His knowledge is unlimited. He knows about everything about every phone and how to troubleshoot. 6 stars if we could. Very welcoming also. We will be back.”
“When my phone screen broke I ended up at the Tmobile corporate location because I couldn't dial or text since my keyboard was gone. They quickly hooked me up with a phone to call in my claim and assisted me until the claim went through. The store was very busy but the guys working were friendly & professional and greeted everyone with a smile. Thank you for all your help getting my new phone sent overnight even though it was a holiday and an ice storm . I apologize for not getting their names. They deserve praise . I've been with Tmobile for 20+ years and will never change! Great job Tmobile.”
“Drive-thru is fast in the morning...no waiting. Customer Service is always friendly and professional. Never have a problem with this location. Enjoy the Internet service and that's why I don't change. I believe it's always good to do business with companies that are local. Good to support the smaller businesses.”
“The managers are super dope, love the employees and everyone is really helpful. Definitely recommend this store out of all the ones I’ve been to in Myrtle beach”
“Want to thank on-phone HTC tech support guy for helping get my MLB.TV link running again. I was in a sour mood and he stayed friendly and professional throughout. Awesome experience.”
“I purchased a phone while on vacation!! Morgan Huggins was my sales representative who went above and beyond for me. She was able to let me call home, to let my family know I was fine. She helped me locate my stolen phone, while also setting up and transferring my contents from my iCloud. When I tell you she did such an amazing job, that’s an understatement. This location @ Seaboard St, should know that she’s a diamond that shines brightly for Verizon, please take note to give her a promotion! Patient and very kind, on top of her knowledge and compassion! Thank you Morgan ❤️❤️”
“I never went inside this store and witnessed it so crowded on 10/22/24. They should have a line for people returning equipment only. There were more trainees employees than employees but hoping it will be better. Employees are very nice and helpful.”
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“I lost my phone and not only is it distressing but, then to get a replacement through insurance is daunting. Aaron was kind and patient in helping me to navigate and completing the insurance paper work. He took his time explaining the process and even though I was concerned about the people behind me, Aaron mentioned that I was also a customer and it was OK, lol. He did make sure that those folks were promptly taken care of. I will never go to a different TMobile store after the care and attention that Aaron provided.”