Rack Room Shoes offers a variety of shoes with a good selection and competitive prices, making it a convenient place to shop for different occasions. The store is generally clean and well-organized, helping customers find what they need. However, some customers have experienced inconsistencies, such as difficulty finding specific sizes like size 12, which has been an issue on multiple visits. Customer service quality varies; while some staff members are helpful and knowledgeable—like Shaquana, who provided excellent service and went above and beyond—others may lack enthusiasm or engagement, occasionally chatting or not actively assisting customers. Despite this, the store is appreciated for its good value and quality shoes. Overall, Rack Room Shoes is a decent shopping destination with a decent selection, though experiences with customer service can vary. Notable employees like Shaquana stand out for their honesty, helpfulness, and excellent service, making the shopping experience more positive when encountered.
Decent variety at expected prices, fast and friendly checkout
October 2025
Decent variety at expected prices, fast and friendly checkout
June 2023
They usually have a decent selection and the prices are competitive. The only problem that I have had there is not being able to find a size 12 in any of the shoes that I have wanted to purchase. Three different times I have gone in there to buy and could not find 12s.
