U-Haul Moving & Storage of Myrtle Beach has received positive reviews highlighting its improved management and customer service. Customers appreciate the transition to new management, noting that staff are now helpful, friendly, and attentive. One reviewer mentioned that previous experiences involved rude treatment and a lack of care, but under the new management, they received excellent assistance, especially from the manager and her helper, who greeted them and checked them in efficiently. Longtime customers express loyalty, emphasizing that this location provides seamless service and reliable equipment. The staff, including Emily Sullivan, is praised for their quick, calm, and effective responses, especially in complex situations like retrieving furniture from containers. Emily is recognized as an outstanding employee who listens, acts promptly, and resolves issues without excuses, making the moving process smoother for customers. Chelsea also received compliments for her helpfulness, and Martin’s customer service exceeded expectations, contributing to a positive experience. Customers value the affordable prices, easy access, and convenient location next to a gas station. Overall, the business is known for its friendly, helpful staff and improved service, making it the preferred choice for moving and storage needs in Myrtle Beach.
Great customer service. Equipment was clean and ready to go.
April 2026
After months of having issues with my storage building, Jay helped me get my issue resolved he’s awesome, no more stress definitely give him a raise !!!
March 2026
We're moving to the new location you can always be a journey with concerns however one of the most easiest parts was the location of my storage unit the help and service excellence of a knowledgeable resourceful young man from U-Haul they are dependable reliable and focused on customer service
