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February 2024 by Oscar Graham
Found what I was looking for at a good price. Cashier was rude ?
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February 2024 by Lou Prantil
Bought some great polo shirts that were on sale. ?
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January 2024 by Cathy Newman
Sone good Christmas sales...not enough POS associates
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December 2023 by Kathleen Barillaro
Nice Penny's to shop. It is Christmas so some shelves space. Only issues only one person working in what seemed 4 departments.
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December 2023 by Benita Bradley
I have been in the jewelry dept twice this holiday season and I've recieved excellent customer service!! They even referred me to another jeweler for my purchase since JCP doesn't carry Pandora.
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December 2023 by Heather Marie
The sales representatives are always friendly and the store is clean and easy to nativgate through. Picking up online orders isn't time consuming and works well for my schedule.
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November 2023 by Anita P.
Shopping on the website is frustrating. For each scroll up you have to swipe your finger 2-4 times before it will scroll. I had a question about my pickup order, called the pickup line and the operator, I guess NO ONE is answering phones today... jcp, do better
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October 2023 by Steve Morton
Store needs a remodeling project. Most of the fitting rooms are closed. Not much inventory
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September 2023 by Carolyn Head
The store is woefully understaffed so very difficult to pay - especially on 2nd floor. I had an issue using my associate discount which I could not resolve anywhere in the store nor in the company’s customer service national phone service.
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August 2023 by Tina McMullen
1) JCPenny hair salon what I like about the salon is that the salon is open 7 days a week.What I don’t like is that JCPenny didn’t have no type of prices or service menu visual for customers to see or a booklet at the front desk (that someone can take with them) to show the customers the prices or what type of hair services JCPenny offer.2)The escalator going down is always out of service and the day I was shopping the escalator and the elevator was not working.
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August 2023 by Caitlyn Hall
the escalator going down was out of service. there were no signs or anything to notify us of where the nearest elevator or stairs were to get us to the first floor so we made the decision to walk down the escalator (of course this was not something that we wanted to do or were just doing for fun or to be purposely reckless as i was with my almost 60 year old father). Zach, apparently the managing assistant, made the decision to SCREAM at us by saying “no guys we’re not doing that!” (i want to emphasize how loud and rude he was) as if we were children just messing around. As someone who has worked in customer service for years, there were many other ways he SHOULD have spoken to us. we would have totally understood if he said something like “excuse me, there’s actually stairs that way in the corner of the store, safety is our top priority and that’s the easiest way to get down, sorry about the inconvenience” but he didn’t. Then, he stormed off while pointing randomly to each corner of the store where apparently the stairs and the elevators were. He was an awful customer service employee and an awful person. Obviously i recognize that walking down an escalator is not the best option but there were no other options presented to us and we all decided that we would all be able to do it. we also made sure there was no one coming up the escalator when we made the decision. He ran away without having a civil conversation and i have never been spoken to like that by someone working customer service. he must be a sad guy to treat people like that. ridiculous.
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July 2023 by LadyToinette Fields
Went to JCPenney looking for a particular shoes ?. They didn't have the shoes I was looking for. So I tried to find something close to what I was looking for. No luck today. Better luck next time.
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July 2023 by scott mchenry
Placed an order online and canceled 5 minutes later which it verified. Then I got charged for the canceled order. Went to the North Charleston store as I did last year and the AC system was inoperable both years on 90 degree plus days. Last year the up escalator and elevator were broken, this year they worked but 100+ in the store. Not sure why PENNEY'S was unable to cancel the order as is wasn't packed or shipped ? I see why they are going out of business !
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July 2023 by Tracy
I bought a pair of Izod shorts and a leather belt around May 2023 in North Charleston. He wore both last week. The color from the belt transferred to the tan shorts. Both products are now worthless. Horrible quality!We have no receipt and I do not know the date. We bought casual summer clothes for my husband and a suit, dress shirts.
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May 2023 by cameron
Do NOT go to the hair salon at the JCPenney. It was the worst haircut of my entire life. I was the last person to have my haircut, and it was clear that the woman working on my hair only wanted to go home. My hair looks nothing like the reference photo OR video. Everything is lopsided, everything is different lengths... the sides of my head are so blunt that they stick out like wings wanting to fly away. Nothing is blended. I explicitly asked her to cut slow so I could give my input as we went but she began chopping off chunks of my hair immediately. I'm going to need a wig or something. Whenever you think you are out of options and need to go to JCPenney's, you are NOT out of options! Just cut it at home and it will look better!
