Advance Auto Parts at 861 Heckle Blvd in Rock Hill is a well-equipped store offering a range of automotive aftermarket products and services. The store features popular brands such as FRAM, Carquest, and DieHard® batteries. Customers can enjoy free services like battery testing, battery and wiper installations with purchase, engine code scanning, and starter and alternator testing, along with free battery and oil recycling. The store also provides same-day options and benefits from a loyalty program called Speed Perks, which offers discounts on store items and gas at Shell stations. Customer experiences highlight helpful and patient staff, especially when assisting with difficult tasks such as finding the right adapter for a Volkswagen Passat or replacing a hidden auxiliary battery. Staff members like Becky and another female employee are praised for their great customer service, and Jared, the manager, is recognized for his exceptional effort and dedication, including spending over an hour and twenty minutes to locate and replace a complex battery. However, some customers have experienced less satisfactory service, such as one customer who was treated poorly when seeking help with windshield wipers, feeling disrespected and ignored by staff. The store also functions as a UPS drop-off location, though it is not a UPS store and cannot process shipments like a dedicated UPS branch. Overall, Advance Auto Parts in Rock Hill provides a broad selection of products and services with a focus on customer support, despite some mixed reviews regarding customer service.
Extremely Satisfied with Rain X -Truck & SUV Wiper Blades.
August 2025
I was getting worried about my battery and went after work to get it checked out. Jerry and Justin were working that evening and got my battery replaced super quick. Excellent service.
August 2025
They are great! I had too much air pressure in my tire and he helped me resolve the issue quickly and efficiently. Thank you so much !
