-
June 2025 by Michael Faulkenberry
Jim was extremely helpful and resolved our problem in a timely manner. He was very courteous and knowledgeable. We were very impressed with Jim and the AT&T store in Rock Hill, SC. Thanks Jim for your help in solving our issue. What a pleasure to have met you.
-
June 2025 by Kim Hunnicutt
Very unhelpful . I went in to setup my uncle auto pay .my uncle can not member his 4 digit code he is 80 years old . I had my poa paper work with along with bank papers I'd. They a acted like I was steeling .the kid i was dealing with I with was very rude..
-
June 2025 by Krista Williams
Brandon was one of the most kindest people I have meet he was super friendly! If everyone in customer service was as nice as him we would have a better world!!!!
-
May 2025 by Jae Kelly
Very slow only one person working trying to help 10 + people on a Saturday
-
May 2025 by Angela Clark
Justin was very polite and kind. He made sure I understood everything that we were doing. He explained what would happen next and if I needed help to please come back.
-
May 2025 by Teresa Dunlap
Honesty, left my handbag I was home before I realized. Returned in tact.
-
May 2025 by Sean Haydon
I had an excellent experience with Dana yesterday & want to say thank you for making the new phone experience as easy as possible! Looking forward to future business with AT&T Rock Hill!
-
June 2024 by Miyha Kirkpatrick
Horrible customer service and when you call customer service they don’t even know what they are doing this phone company is going down bad, poor service and high phone bills
-
June 2024 by Deb Lewis
Great services and staff. Quickly and professional resolved our concerns!
-
June 2024 by Alba Rodriguez
I am on vacation originally from Florida, and I visited this store today because I needed to upgrade one of my phones as well as some other things. Once I came in I was kindly greeted & placed on a queue. The ASM Justin was very attentive making sure everyone was being taken care of and assuring everyone they would be attended soon. Once it was my turn, I went with Josh. Josh was very nice and helpful. We were able to complete all the things I came in for and the overall experience was great. Thank you to the entire team I met and I hope others take examples from you guys!
-
Excelent service
-
June 2024 by Jackie Walker
Terran was extremely kind and considerate.
-
June 2024 by Garrett Binley
Dismissive, unhelpful manager. Went in for a simple screen protector warranty. Was told there was nothing he could do because my proof of purchase wasn’t in his system. Wouldn’t even look at the emails from AT&T where I’d purchased it along with my new 15 Promax. No offers to make a call figure it out. Nothing. Extremely frustrating to deal with this kind of incompetence with a representative in a manager’s position.
-
June 2024 by Ann DiNardo
Extremely fast service. Customer Rep got our products and installed them also! Very satisfied with the service.
-
June 2024 by april hammond
We had a great experience with Terran! He was super helpful, very knowledgeable and was willing to go above and beyond to help us with everything!!
