Best Buy is known for its extensive selection of electronics and competitive pricing, making it a popular choice for many customers. The My Plan service agreement is a standout feature, offering support for devices not purchased at the store. Customers appreciate the open box discounts, which are hard to beat. While most interactions are positive, there have been some issues with the pickup process. Some customers have experienced delays when using the QR code system to retrieve items, leading to frustration when staff members do not respond promptly. However, the customer service at Best Buy is generally highly praised, with employees often going above and beyond to assist. For instance, one customer highlighted the exceptional help received from an employee who provided thorough advice and demonstrations for a product. Overall, Best Buy offers a mix of great products, helpful staff, and some areas for improvement in service efficiency.
I went in to buy some Air Tags and to browse around. Multiple employees checked with me to ask if I needed any help or had any questions. When I did, they were very polite and professional and knowledgeable. It's refreshing in a time when customer service seems virtually non-existent at most places. This is a great... read full comment
February 2026
not sure what it is about best buy in the last several years, but they just make me sad when I go inside one.
January 2026
Seems that every time I stop, whatever I need has to be ordered.
