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“Our sales Rep Chris was amazing. Yes it is a big purchase but you get what you pay for. Chris was very helpful and very informative without the pushy sales pitch ? Can't wait to get our new unit.”
“The salesperson Beth was extremely nice and answered all our questions.. She was very helpful and helped us pick out the Best mattress at the highest quality and greatest value... We HIGHLY RECOMMEND BETH and this location to everyone reading this, we would buy again also.”
“Mattress Outlet was the first store that I went into to shop for a mattress and was sold immediately. You can’t beat the prices and the great customer service.”
“Talk to Jon about a king mattress and he got me exactly what I wanted! Was really good to have customer service like this. I would recommend him to anyone in the market for a mattress!!”
“Total five star experience throughout the entire process. I noticed the Original Mattress Factory store in Rock Hill when I was running in to an adjacent store. I went in and met Theo. I told him I just had a few minutes but asked a few questions about an adjustable mattress set. He politely answered them and understood when I said I needed to come back later with my wife. A week or two later I went back to the store with my wife and Theo remembered me when I walked in the store and remembered what we had discussed. He patiently went through everything about the set we were interested in. Let us test out various options and answered our questions. The installers came today and were very polite, professional and patient. We thought we were prepared but it turns out we needed to do more work to be ready for the adjustable frame based on how our bed frame was built. The guys were very patient and understanding. When they had it all set up they took time to show us everything and answer any additional questions. My last mattress came from another OMF location (just where I lived at the time) so when it was time for something new this was the first place we checked based on past service and quality. Theo and the Rock Hill team did not disappoint. Absolute 5 star experience.”
“The service at this store is wonderful. They know their products very well and patiently explain the differences. The atmosphere is relaxed. I actually enjoyed myself!”
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“My husband and I had a very pleasant experience! Our sales associate (Dewayne) was very knowledgeable about every matress that we tried. He was patient and very friendly. Very professional!”