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February 2024 by Jessica
Had a engine light come on and stopped in to see what showed on code reader. The girl at counter didn't have a clue what to do then she asked an older guy and he didn't know either. They waited for another guy but he was helping another customer. She found a code reader, walked to my truck and continuously said " I don't know what I'm doing." I said nevermind I'll go somewhere else. Just know the basics of your job is all I ask. If you work where they offer services then you should know how to do them.
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December 2023 by Al Bradham
Order a radiator hose Friday morning 10:00 a.m. should have been delivered Friday afternoon. I was told it did not come on Friday's truck. Went back Saturday after the delivery truck came and still not there. Could not be found in system. None other hose in the system. Took another 20 minutes to refund my money. Another man was there trying to get a starter that was ordered early Saturday morning and should be there. It also was missing.
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November 2023 by mike Linn
Instore price online is nowhere near the price when you go to the store.
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October 2023 by DOUG AND DEE WENK
Was there 15 minutes. Long haired dude changing a battery,painfully to watch. Guy at counter didn't know how to find my part when I showed him the damn number. Idiots at this branch
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October 2023 by Brother Marion
Well stocked. Good customer service.
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September 2023 by teamnikki3
The staff at Advanced Auto Parts on bacon Bridge are courteous and helpful! My bf sent me to get a screw driver that he needed while working on a vehicle, the older gentleman stopped what he was doing to attend to my needs and questions. He made sure that I purchased the correct screwdriver before I left the store. He even spoke to my bf to find out what part that he was changing on the vehicle. I really appreciate good customer service!
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September 2023 by Kim Pringle
Horrible experience! I went in for a battery told by Fred (probably not his real name) that he would not be able to put it in because he was the only one on the register, no customers, and 2 other employees in the store at the time. But that's not why I'm writing this review because if you don't want my money I won't be begging you to take it. (Went to auto zone and received great customer service). I writing this because of the warranty I have on my wind shield wiper that I tried to get a replacement for, was told out of stock and because I have a newer car their delivery truck just randomly brings them and that he couldn't order 1 for me
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September 2023 by Connie
Ben, Thanks for the amazing customer service! Professional & personable. All done with a genuine smile.
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September 2023 by Jack Williams
Not a real rewarding experience with Advance last Friday...went to get a new battery installed in my Silverado...was told they COULDN'T do it (although they had replaced it last time)...it was obvious the employee was not in the best of moods. Complained about the other employees the whole time he was with me...apparently he had just clocked in...Sorry, but O'Reilly did it for me with a smile and a great attitude.
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July 2023 by Brenden
Ann isn't much of a people person. I wouldn't want to work here. Tried to tell her she made a mistake in store but she trusts what her system says over customer input. Try to call them and wait on hold for 10 minutes just to be disconnected.
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July 2023 by ?
Totally incompetent.The staff doesn't know the difference from a reluctor wheel to a steering wheel.
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July 2023 by Chip Conrad
Super friendly manager and her associates are extremely helpful and knowledgeable. She is a nice lady and takes an interest in my son and his racing career. Thank you again. We will be back soon.
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May 2023 by Leyroroy Andrade
Taz was very rude. He didn’t even seem like he wanted to help me. He was throwing things and didn’t seem to care about his job. He acted like I was a bother to him even tho I came in looking for one thing. Horrible experience I would go to another location.
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February 2023 by Ashley Powell
Rude staff that likes to argue with the customers. Auto zone is a better place to go for your part needs.
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November 2022 by Charles Mcardle
Terrible service, rude people, they do not honor battery warranties. Go to a better parts store, don’t go here.
