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January 2024 by Jose Ramirez
Very good
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January 2024 by Matthew Gonzalez
(SUMMERVILLE LOCATION) (MORNING FEMALE MANAGER) Ordered off their website where they claimed to have had over $100 worth of parts I ordered. They called me an hour past that (30 min promised pick up time prior) to tell me none of the parts I ordered are in the store, and that they have also not enough drivers to get my order from Rivers Ave. to Summerville. And rather transfer the part or order to Rivers, they canceled my order and is taking my money up to 5 days to come back. As I called and told them just use the money for the Rivers store, the manager from Summerville claimed she does not have time to do this and I can do it myself when my money is refunded. When I called back she rudely interrupted me and said “we don’t have the part, and we aren’t going to get the part. You can call back at a different time for a different manager to tell you this but I am done” and hung up. So after THEY didn’t update their website, THEY didn’t call me in a proper amount of time to handle this sooner, and THEY didn’t ask if I wanted a refund and or to go get the part myself. Have taken over $100 from me, over an hour of my time. And have done little to nothing to contact and take care of this situation. She laughed at me and pretty much said they could care less.I wish I would have got her name, but she was an old lady by the voice for certain, strong attitude behind a non caring demeanor and emotionless to customers. How this lady ever made it anywhere is mind blowing to me.
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December 2023 by Michael Murphy
They sold me a new car battery last week that still works to this day, excellent product.
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November 2023 by Annette Shelton
Amazing customer service award goes to Jason and Chuck. Great guys made a frustrating finding more digestible with their personable service.My problem was explained in terms that I understood without being condescending or "man-splaining." Will definitely come back again for my automotive needs even though it's a little overpriced. The customer experience and the extra mile these guys go for quality service is worth it.Keep up the great work guys. It's a hard job dealing with the public, but you guys make it look effortless.
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November 2023 by Eric Zilaitis
Replaced battery still covered under warranty. Had difficulty finding the purchase in the system but found it and replaced with no further issues. Professional and great customer service.
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November 2023 by Pete Webster
Needed brake pads. Rep at the front desk hooked me up and answered all my questions. Definitely recommend this store
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October 2023 by Sky Dennis
I was in a really tough spot and needed a battery installed or I wouldn’t be able to make it to work. I was worried that a retail location might not be willing to help me, but Jason was a fantastic guy. He fully installed my battery in my truck IN THE RAIN!!! To top it off, he did it with a smile on his face, and was willing to go above and beyond to make sure I got what I needed. I will always return to this store for my auto needs because of Jason’s kindness.
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July 2023 by Lola Vincent
My son and Father came into your establishment to purchase a belt for his car. The man helping them asked for the tag number for the vehicle. Not knowing the information, my son called me to ask for a photo of the licence plate. During our telephone conversation the man was very condescending because I asked if he meant the VIN number. After our conversation, the person helping continued to be rude to my son and father. When my son stated that he didn't understand something, he belittled my son and called out to another team member to speak in spanish, stating maybe then you can understand. Without disclosing too much personal information, please note that my son has high functioning autism and is encouraged to communicate by asking questions when he does not understand. It is upsetting to know that my father and son were not treated appropriately in an establishment that I once had great respect for. We WILL NOT be returning customers for this very reason.
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July 2023 by Matthew Jones (OperativeXxX)
I called ahead and asked if they could check and likely swap my battery. Kyle did a quick check and then Aaron came out and swapped the battery super quick. I was in and out in like 10 minutes. Highly recommend.
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July 2023 by Karol Dang
Total scam, came in brought my parts with cash and they were unable to give me back the same form of payment. Don't spend cash here!
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July 2023 by Ken Rogers
You can't even look up a part without multiple pop-ups blocking the items. Went to another parts store
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April 2023 by Michael Pallozzi
I've been having problems with my car over heating for over a year had many people help me try to figure it out to no avail. Then I met Amy from this store at a different store when she was making a delivery and in the 5 minutes she went over it with me she figured it out and now my cars working better than it has in a long time and all it took wasa $2 hose nozzle and ten minutes of my time. I will be driving the extra 40 minutes to this store because of her.
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March 2023 by Shane “Squirrel” Weber
Good people, short staffed like every where else but good place !
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March 2023 by Nichole Wolter
CHUCK WAS AN AMAZING HELP! WILL DEFINITELY BE BACK!
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January 2023 by Jo Nita Burton
Sean is the best! He fixed a leak from my sunroof on my Chevy Equinox and wouldn’t give up until he found a solution! I went to the competition across the street and they were absolutely no help at all! Thank you Sean for everything!!!!
