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November 2023 by James Weaver
Purchased furniture, some was delivered and some damaged. It’s been more than a week and I have called a few times for updates and have not received a call regarding the damaged furniture.
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November 2023 by Steve Eisenberg
Just took some extra time to sort out the inventory. Otherwise, a great experience!
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October 2023 by Cassie Walters
We have been calling for 2 months now trying to get out furniture repaired. Furniture that we have had not even a year! Every time we call they say we will call you back and nothing. They were supposed to set up an appointment to have someone come out and fix the furniture and nothing. We reached out to corporate for further assistance since we had no returned calls. Here we are today with no resolution and no one to take responsibility. Will be calling corporate again. Horrible customer service if you ask me. Will never purchase furniture from them again.
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August 2023 by Dawn Litchfield
Took 3 months to get the furniture after we purchased it Furniture started coming apart after 2 months and cannot ever get anybody to call you back when leave messages for the management team.Update: It has been 9 months and after reaching out several times and getting no return phone calls I gave up. We are at the verge of having to throw the couch out due to it coming apart and it being unsafe for the grandbabies. We have only had the furniturefor 18 months and it is horrible and of coarse the still want their money every month.
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March 2023 by Nyasia Cooper
Great Experience!! Although it was only two staff members they handle the pressure of servicing the customers adequately!??
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February 2023 by Philip Glenn
great place to shop. Easy to work with fair financing if needed.
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November 2022 by Inez Wilber
2019 I purchased a couch, chair and coffee table. The part under the arm of the chair has come away from The wood of the chair. I can't figure out how to put a picture of the issue. I'm seeing a big gap not just on the chair but also on the couch.
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November 2022 by Latoya Middleton
When it was time for the sale 5 stars. After 1 star to be told my furniture is already at the warehouse so delivery will be 2weeks to being told it’s not at the warehouse. Now when you call they pick up and say please hold. They don’t wait for a response they just place you on hold I have called twice to be placed on hold 10mins or more and during your hold the phone rings then they pick up not to say anything but to put you back on hold. Sales reps should definitely reach out at least once a week to update customers on shipping
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November 2022 by Rob Ball
Had no idea this place was there. Love Badcock, great service. Received my Livingroom today! Thanks for the perfect experience.
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October 2022 by Edward Mondo
We purchased a couch with a protection plan on it for 3 years. Replace or repair. The cushion collapsed on it and they claim it’s normal wear and Tear. The cushion that collapsed is the cushion that is hardly ever used. Recommend going to Ashley Furniture. Pay a little more but your going to get better quality furniture.
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October 2022 by Stacey Jandrew
Nikki and the girls at the Summerville location were wonderful! Nikki was very friendly, knowledgeable, and helpful. I would highly recommend going to Bacock for your furniture purchase.
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October 2022 by Randall Osborn
The Summerville location is awesome! Friendly staff, expert help, Marsha is the best! Great, sturdy furniture, attractive furniture.
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September 2022 by Jennifer Pappagallo
Sadly, this establishment does dirty business. We ordered a wall entertainment center in March 2022. Told delivery was in June. After delivery delays we finally cancelled in August after we were told it will be a few more months. When we called to follow up on our refund, we were told the unit came in only to find out they already sold it. My best guess is they got more money for the unit since we had a few discounts applied to our purchase. The manager, Marcia, never called to let us know the unit was there.
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September 2022 by Jemel Pulley
Angie and Marsha were absolutely great. We’re able to make great recommendations and also provide me with honest opinions on what I was inquiring about. I will definitely do more business with them and I highly recommend them to everyone!!!
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September 2022 by Irene Bueno
Terrible quality on an expensive bed furniture. We had to send it back a couple times and ended up just finally leaving it as every piece came with defect. Had to fix everything ourselves… very disappointed
