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March 2024 by Timothy mercer
I just cancelled my wellness plans for all 3 of my dogs who have been going there for over 10 years. Unfortunately I was late for my appointment and even though my dog was sedated they would not see her. However, if I had been on time then I would have sat in the lobby for 30-60 minutes like every other visit. In fact the girl that was helping me even admitted that they were running behind today so I wonder how that would have worked out for me. That is right waiting as usual! They need to learn how to value other peoples time like they value their time. Banfield you are not special!!!!!!!
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March 2024 by Lois Stokes
I love to care that they give to my dog Hutch he's an elder and also blind. But they still take good care of him when I leave him there I've been with PetSmart for a long time with my daughter's dog and mine.
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March 2024 by Gina Britt
Recent conflict with staff member Kerri G. has led me to cancel my annual contract for both of my dogs! I have been supportive of Banfield since they opened and have had all of my past and present pets on the wellness plan.It is beyond sad that Banfield would be tolerant of allowing someone like her to represent them as a liaison? She showed no compassion and seemed extremely burnt out with her position! She did not allow me to speak without interrupting me and she wasn’t professional at all.
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December 2023 by Joseph Tadlock
I have been with Banfield since I adopted my dog in 2008. I have visited many locations from Virginia to South Carolina and received quality care. Today, for the first time, I feel moved to leave a review. The compassion shown to my family and I during our pet’s final hour was extremely comforting. The staff at this location made a difficult situation more manageable. I am deeply appreciative for their patience, caring and understanding.
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November 2023 by Scott C
The staff, nurses, Vet's have always been a pleasure to work with, with our 2 dogs. Always pleasant and understanding. No reason to go anywhere else. My dogs have always been happy and healthy.
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November 2023 by Zeline Matthews
The vet was very rude and dismissive, especially considering my pet was dealing with real issues. In general Ban field is over priced. That’s any location. I loved the assistant and front desk coordinator. They’re amazing.
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November 2023 by Michelle Martin
The Summerville Location of Banfield Pet Hospital is by far my favorite. We drive further just to see the friendly, helpful people that provide outstanding care for a little dog. I am always impressed how clean and fresh the area is outside the store while approaching the entrance. The Vets & Staff are always very accommodating with scheduling a one on one visit. Communication with the team has been wonderful. The care provided was sincere, and most helpful.
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October 2023 by Naomi C Tenpenny
I swear by this place , my boy has been coming here for 5 years . Dr Amick. And Dr Raymond are such patient and extremely informative. My yoshi boy loves Dr Amick . The ladies that assisted with the front desk are so kind and nice . Even when I call a thousand times they always answer me … this fur mom wouldn’t go no where else .. thank you ALL best place
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October 2023 by nautica McDonald
brought a kitten in that i had rescued and was worried about a possible skin condition, i was reassured that there was no skin condition and that he was fine. however it took them all of 10 minutes to do an exam so i’m not sure they really checked. woke up a couple days later with 4 different spots of ring worm, called another vet and they said to shine a black light on him, if it glows it’s almost 100 percent ring worm and sure enough, he lit up like a christmas tree all over. the vet did not want to listen to us talk and assured us he was healthy and now we are having to quarantine and treat all of our animals as well as disenfect daily.Update- a different doc looked at him and recommended some products. hopefully this all clears up soon and he can get back to being a happy playful kitty!
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October 2023 by Bruce
Making an appointment was easy in the store as long as there was not a long line. I opted for a Furminator (like a deep brushing and recommended by staff). Have an appointment a week out. Will let you know how it goes. Picture is before the appointment.
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October 2023 by A D A
The service was great. However, I don't believe the plans are worth it.
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October 2023 by Emily Spears
I love the staff and so does my dog! They work well with you and your dogs needs.
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August 2023 by Scarlett Fielder
The wait time is a problem, what’s the point in scheduling an appointment just to not be seen at the time you’re suppose too.. I shouldn’t be seen almost an hour after my scheduled time. It’s an inconvenience. Second issue is the fact they take the animals in a secluded area with the owners NOT present while they preform their assessments/treatments.. that’s a huge problem that should be corrected. Owners should be allowed to observe how their pets are being handled and treated. I brought my dog in for some vaccines and nail trimming and the entire time they had him in the back me and my two young sons could hear our dog SCREAMING the entire time while in the staffs care, then when brought back to me it was visibly obvious he was terrified.(let me add- my dog has been seen at other facilities and has never acted like that) The Veterinarian told me my dog has anxiety which triggered all the screams.. I don’t believe so. I’ve actually reached out to other former patients of this facility and they had the SAME experience as I did with their dog being misdiagnosed with having anxiety.. maybe the problem is not that all these animals have anxiety but maybe the fact that if the owners were present during the examination the pets would be more comfortable verses being in a scary place with people grabbing him and terrorizing him. I have been advocating for people to REFRAIN from using Banfield services at all cost. Go to a REAL vet office and don’t make the same mistakes as I have. We unfortunately have 1 more scheduled appointment for booster vaccines and once that visit is done I will be requesting for his records and going elsewhere.
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August 2023 by Summerville Volunteers
Alway see Dr Raymond. He is great and knows my dogs
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August 2023 by Robert Shell IV
They have no working phone. They can not service anyone or anything. Even the pharmacy we went to pick up our dog meds at can't get ahold of them so we are left with zero help.