-
April 2024 by Alexis Romer
The truth is, they treated me very well despite being Latin and not speaking English, they treated me extremely well, they were very patient with me because of the language.
-
April 2024 by Shamoneee G
Horrible place. Don't bank here. They slow, they let fraud run on your account, and they rude.
-
February 2024 by Brenda Barrington
Trying to make a small cash deposit into my son's account but this bank will not accept cash as a deposit because they "cannot trace the source." Now, they are willing to let me Zelle it, write a personal check, spend some extra cash to buy a money order...but I cannot use cash...which guess what BOA...cash is marked "Legal Tender for all debts, public and private!" This bank doesn't know what cash is and red tape is clearly their specialty. Don't give them any of yours...you may not be able to meet their requirements to get it back out!
-
December 2023 by Cameron Rozal
Katelyn Simpson should be fired for not following protocol. My family tried withdrawing money and reset our pin from our account, but our phone number differed. We had ID and all the proof to verify the account. We called the customer service number and they said that the branch should be able to withdraw our money since we had all the proof. We went back there and Katelyn Simpson still refused. We went to another branch and they gave our money immediately. No wonder why this branch has a low rating. Katelyn Simpson is should not be Assistant Vice President, Financial Center Manager II of the Summerville Bank of America branch. Very unprofessional and considering leaving Bank of America because of this interaction.
-
December 2023 by Jair
Love this branch as someone who is from the Latin culture they always have accommodated me when I come in to handle my financials with there being a language barrier the new manager Katelyn brings joy and seems to have a good head on her shoulders I never have had a bad experience when coming into the branch the staff is always friendly and the tellers make sure to get you in and out. Everyone does a tremendous job at this bank and I will continue to do business with this bank forever Merry Christmas Summerville branch !
-
December 2023 by Derek Boggs
I go here for work stuff and I always have a great experiences. the tellers are always friendly, and im in and out within maybe 10 to 15 minutes each trip
-
May 2023 by Faith Mathis
Janet is very polite & kind, she has great customer service skills!
-
April 2023 by Zulita Tyson
Everytime we ever gone here had good service might have to wait some but always helpful we been baking with bank of American for over 20 years so that should say something
-
February 2023 by Tyler Gilbert Kavanagh
Dont use bank of america, any other bank will be better then this. Im stuck waiting on money that the atm took in and never credited my account. No one can help. And not to mention random fees
-
February 2023 by Morgen Warthan
Never use the ATM, it’ll just eat your money, then you have to call a number to make a claim to get YOUR money back and even then, you have to wait days to get it back.
-
February 2023 by Rebecca Stephenson
I came in to open a business bank account and a personal bank account. I worked with Erica Brown she was amazing, and went way above, and beyond what I would expect from any banker. I highly recommend her for anyone. I love that I can pretty much walk in, There’s never a line, and it’s rare that I even need to go in because they’re mobile app makes it easy to do everything myself. But on those rare occasions, where I do need to go in to the bank, I’ve had a pleasant experience every time.
-
December 2022 by Laura Daniel
Awesome experience today! Excellent customer service! God bless you!
-
November 2022 by thomas Yerger
We were the victims of fraud and caught it day one before the transaction went through and even though we told Bank of America to not let them get our money they let the transaction go through and now we need to wait up to 90 days to get our money back even though there is video of someone illegally using a card they must of duplicated. If Bank of America ever says they care about small businesses they won’t support you when you need them. 4 grand is a lot of money to have someone take when you have a small business. They had there opportunity to help regardless of any follow up remark they leave here.
-
February 2022 by kevin serrano
Misses Laverne Brown made my visit to the bank one of the best visits so far she was very helpful and patient with me thank you so much amazing work ethic and character.
-
January 2022 by Nick Manos
Melissa is the most hospitable and professional banker ever. Thanks for the top notch service
