-
January 2024 by Corey B.
Person at customer service had no clue what was happening. So many employees but no one asked me for assistance. Pretty bad service.
-
December 2023 by Crystal S.
Service is ok. From a customer stand point . The lot people don't get help I have seen only one person out in mornings get the cart and leave in the afternoons only person doing a lot for people loading and pushing carts all day on uncomfortable concrete that isn't paved with blacktop. Customers can really get hurt if they aren't careful cause the cracks in the pavement can cause a serious injury and that can cause a good lawsuit cause trash is much easier hidden in the cracks of pavement. Lot desperately needs to be redone but management doesn't care for others safety they just care for the money that gets brought in l. The only lot assistant has to clean up smoker stains that get left behind and she doesn't smoke that's not fair to her that she has to clean up something that she doesn't do! That's the janitors job or those that smoke. Have those that bring in the pets off leash they need to be leashed up it is a business and some people don't want to be greeted by a dog they need to be leashed cause some dogs are reactive and can cause a big break out dog fight ! Stop bringing in pets! Get rid of curbside it isn't worth it or needed anymore!
-
December 2023 by Chris Enfinger
TL:DR | Take your money & business somewhere else.On June 7th, 2023, we signed a contract and paid Home Depot to perform a cabinet install at our house. It is now November 27th and the job is still not even remotely complete. They will not answer their phones, return messages, or attempt to resolve the issue at all.-----------After someone came to our house to estimate the job we were comfortable with the idea of overpaying on some of the other estimates we had received from local installers due to Home Depot being a more reputable company that also had a good warranty.After signing the contract, almost a full month went by when at 7am one morning, we received a phone call from Home Depot asking us to confirm our order. My wife and I were shocked that after already waiting a full month, they had not even ordered the parts yet. Either way, they said they had until 9/18/24 to finish the job, so we weren't concerned.August finally arrived (remember we ordered this in June) and we were notified that the materials arrived but that Home Depot was struggling to find someone to do the install, which according to the Home Depot Installs scheduling person had been a problem in our area for months but since they're never sure when the parts will come in, they have to wait until they arrive to begin scheduling.Finally, in September, close to the completion date, a subcontractor finally arrived to start the install and immediately discovered that the original design was wrong and due to the error, some of the critical structure parts were not cut correctly. They would not be able to finish the install without repairing the design and then reordering new custom parts. The ETA on the new parts was - another 60 days...My wife and I now frustrated at the waiting decided we could wait a little longer if the job is completed correctly.2 more months would go by where repeatedly, I was ignored when asking for updates. I phoned, texted, left voicemails and even started emailing because I received -0 updates. Just silence.Eventually, I was notified that my parts had arrived and that they were now back to trying to schedule an installer.The installer finally arrived in November (now 2 months past the original due date) and guess what - the parts wrong... There was a lot of blame game to go around, but outside of just taping, glueing, cutting, and rigging, they couldn't complete the job.The original designer at Home Depot FINALLY answered their phone, blamed everyone else, and then said that they would order the parts and we would just have to wait again. My wife and I declined.I left more voicemails, emails, phonecalls, etc. and finally someone called me saying that they were going to solve it all in 1 day and send someone out there to cut/rig the cabinets so it's all good. We again declined. I explained this job was $8600 dollars and if takes 6 months and 2 wrong orders to just come in and start cutting things off to make things right, then I was owed some sort of compensation.As of today, I have not heard back from anyone. I finally called corporate / customer care as Home Depot will not return any communication and the job is still not finished. My wife and I for Christmas are going to hang blankets on the failed project so it's not in our pictures.-----------------------12/5/23 - UpdateLast week, I contacted Customer Care (Corporate) and opened a ticket. They agreed that it should not have taken 6 months and that they would assist in resolving it. They said I would get a call back in 3 days with an update on the case. I never got a call back (typical) and finally called them yesterday for an update.I was told the case had been closed and that I (the customer) should just call the installer to come out and just cut the parts as needed and that at this point it was on me to have it all resolved.
-
December 2023 by Alysha Hooton
On the first saturday of the month, they host a kids workshop. Get there early to get a good spot before supplies run out. My son had the best time! Friendly and helpful staff!
-
November 2023 by Artheria Bennett
We had an AMAZING EXPERIENCE with Ms. Iris in flooring !!! My son and I were looking for flooring , we were undecided about colors and the products. She came in and walked us through the process!!! Iris is one of a kind .
-
November 2023 by Robert Mixon
Bought TrafficMaster LVP flooring, was guaranteed that I had a 30 year warranty. Apparently warranty only covers if their overpriced installers do the job. Found bubbles on most of boards and best they could do is 10% back or bring back to exchange product. My advice is to pay a few bucks more and go to Lowe’s where they stand by their warranties.
-
November 2023 by JuanTwoThree Five
I am not the best looking guy in the world. But no one should be treated the way I get treated at this store. No help from employees when they see me searching for something. Every time I go down an aisle with an employee they start laughing at me like I have just told them a joke. It's OK though cause., that makes me ho to their competition and buy there.
-
October 2023 by Nichole Fisher
Home Depot is always one of our favorites. We shop home depot for all my husbands Milwaukee tools and things. Also we find ourself buying lumber here the most. Plants and garden section isn't the best . Selection wise. So we visit Lowe's for that sorta thing . Other than that home depot is like a candy store for my husband.
-
September 2023 by Lurlene Gordon
I brought a toilet while I was just visiting. I may go back and purchase another one. The salesperson spent time telling us about different ones. We even purchase 5 for our church so together we purchase a total of 6.
-
September 2023 by Bonnie Triplett
I have ordered from Home Depot several times online and used the pick up service. My items were always ready for me when I arrived and always had help from the staff to load my car. Very pleased with the quality of the products I ordered and the helpful, professionalism, promptness and friendliness of the staff.
-
September 2023 by Luis Cruz
This place is so ghetto lately. There’s somebody in the parking lot doing vandalism to people cars, For whatever reason this place has to not let people to this to peoples property . They are Sticking Sticker in your car window. Don’t let nobody catch you doing this to their property.I come here a lot inside when you need help you always see the associate running away .
-
September 2023 by Nick Horne (Nick5523)
Ryan and Scott were great when they helped us find a lawnmower that hadn’t been stocked on the shelf yet. Told them I was gonna look at some tools and they were pulling it down right as we got back. Good customer service is hard to come by these days
-
September 2023 by Pamela F.
I went with my Mom Alexander to buy a new riding lawnmower about a month ago. We bought a John Deer Riding Lawnmower. We had it delivered to the house and the guy who delivered it said it has oil in it. We used it 2 times and every time I engaged the blade it was making a terrible noise. I had my brother come and take a look at it because he's Top Manager for Blanchard Machinery in Summerville. He's 70 years old and has worked his way to the top working on all kinds of Craine Engines and Semi Trucks and Heavy Equipment since he was 15 years old. His only job. I noticed the oil stick was loose and oil was all over the engine and didn't have no oil in it. Mom is 92 years old and takes pride of her 1/2 Acres of grass. She called up there and we were told to bring it back because we had under 5 hours of usage. Well my brother picked it up and took it to the Store and they refused to take it back. Mom called the Corporate Office and this Lady told Mom she would check into it. Well I told Mom today to call her back because the grass is getting high. She said you have to take it to the Dealership in Moncks Corner SC and they are back up 3 weeks in other repairs. The Gentleman there was super nice and said I'm glad you didn't buy the extended warranty with them because we are separate from them. My brother loaded it up and was nice enough to take it there for Mom because they wanted $150.00 to pick it up. The Mechanic told us that Home Depot doesn't know nothing about these lawnmowers and they are basically a Generic Version of a John Deer. My brother said our Company use to do business with Home Depot but not no more. Mom said I will never buy anything from them again. I still have a Troybuilt riding lawnmower that I bought over 10 years from Lowe's on Dorchester Rd in North Charleston SC. It runs fine. I will never buy or even go into their store no more. That's what you call Bad Service. I would of given them No stars from their Store if it would of let me.
-
August 2023 by Christian R.
Possibly the worst service I've ever had. Called and asked to hold a truck for an hour or so and they said they could. I made arrangements to pick up a couch and when I arrived at Home Depot they had sent the truck out. They told me it would be back in about 30 minutes which was a lie. I waited for an hour and no truck came and the workers refused to admit that they had messed up and didn't apologize. They cost me time and money that I won't get back and they couldn't even say sorry. This is not the way business should be done and it makes me sick that there are people like that in the world. I will for the rest of my life go to Lowe's.
-
July 2023 by Chip Conrad
Returned a defective hose. Quick and easy. We now have a gift card. Thank you Home Depot for the quick transaction.
