Leslie's is a business that offers pool supplies and services, with staff members who are generally knowledgeable and helpful. Customers have praised the staff for their expertise and friendly attitude, especially highlighting one employee who is described as amazing, full of knowledge, and always welcoming. This employee's positive attitude and expertise make for a great shopping experience, and many customers prefer visiting when she is there. However, some experiences have been less positive. One customer reported rude and unprofessional behavior from staff when trying to exchange a product outside the policy window, with accusations and a lack of courtesy. Fortunately, a district manager later contacted the customer and offered a refund and the product, showing that the company can address concerns professionally. Another customer shared their frustration with a staff member who was unhelpful and unfriendly during a long wait, which affected their overall impression. Despite these issues, Leslie's is generally appreciated for their good product knowledge and helpful staff. Customers feel confident in their advice and trust the store for their pool needs, often recommending Leslie's for their clear and accurate information. The store's team, especially the employees who are friendly and professional, helps make the shopping experience positive and reliable.
They will answer the phone mid-conversation with you while your standing there and leave you waiting 10 minutes while they have a speculative conversation about the callers pool problem. Location has fluctuated a bit over the years but at least the pool water tester worked for the second time in a row.
June 2026
They were very helpful and friendly in the store. Customer service was excellent and fast. I highly recommend shopping at the Summerville location.
August 2025
The staff is very knowledgeable and friendly. The water testing they provide also gives a breakdown of what is needed to do the treatment needed to keep the pool clean.
