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January 2024 by Blake H.
Went in to order parts for my truck needed a new front end the whole work up. Staff was super rude not to mentioned by the time pricing was done I'd rather just pay 300$ more and have someone else worry about installation. Better off dealing with the geniuses at AutoZone atleast they arent miserable
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May 2023 by Von Baconstien
I had 2 NAPA batteries die in my 7.3 excursion. I called NAPA to see if they were still under warranty. They said "we wont have your info if you dont have a business account, do you have the receipt?"No. I didnt keep the receipt after 1.5-ish years. Then they made it even worse by saying "we would have to test both batteries before giving store credit which could take anywhere from 20 minutes to 8 hours, and since its 3 pm now we would have to start over again in the morning if it went to shift end"So unlike Advance Auto, Auto Zone, and O'Reilleys, who can all look me up by my phone number and PERSONAL ACCOUNT, NAPA only allows businesses. And unlike the aforementioned, NAPA will make you have unecessary vehicle down time while it screws around with testing batteries, while the other stores take the old batteries and issue new ones if under warranty.It goes without saying that at this point I wouldnt even scavenge supplies from NAPA during a zombie apocalypse.Advance Auto got my $400. I guess NAPA doesn't like money ?
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February 2023 by Spencer B.
Corey at NAPA Auto Parts store in Summerville, SC was super helpful today. My Nissan Sentra had an old battery with terrible corrosion and he even gave me one of his cokes to help get it off of the battery for us to put the new one in. Thanks so much!!!
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February 2023 by Sharif W.
Great customer service. Very friendly and knowledgeable. I'm a novice, and they answered a lot of questions. Great experience. I will be back again.
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August 2022 by Marie Taylor
Best parts you can buy!! Friendly and knowledgeable staff!!
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May 2022 by Evan G.
This NAPA Auto Parts location on 5th Street in Summerville is a great place to go for quality auto parts and more at a good value. The staff here is very knowledgeable and available to help you find the exact part that you need. Good experience shopping here.
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March 2022 by Bee City
The hours on the door say open until 7 PM. The hours on Google say open to 7 PM. They watched me pull up to the door at 6:01 PM and lock the doors and walked off. Not mad at you for shutting down at 6 PM but you need to make sure you post these things. And change the signage on your door
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February 2022 by Jed Johnson
AWESOME staff, they got what's been on back order at other places to me same day! Thanks all of yas!!
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February 2022 by Stephen Thomas
Great people always have what I need...
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November 2021 by andres martinez
Called and asked if they had a clamp for my exhaust, the only reply i got was a sigh and then was hung up on , called back immediately and got another person on the phone and they just set the phone down and had a 10 minute conversation with the other employees about how it wasnt a “muffler repair shop its a parts store” Staff definitely needs improvement
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November 2021 by Amber Cordeiro
Don't have much of a selection, no one ever asks if you need help looking for something. And the customer service there sucks nobody has a personality and nobody asks anything or smiles when they ring you up
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October 2021 by Larry Tybuec
Every time I go into the store the employees just look at you when you stand in front of the counter. Not can I help you, what can I do for you, they just stare at you. Then when you ask for an item they have no idea what you are asking for, and I looked it up before going to the store. You get what you pay for.
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September 2021 by Davidfritz
Had what I needed open till 6pm.
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June 2021 by GolfPrincessCL
They didn't have what we needed but sent us over to Parks Auto Parts. 5 stars for helping us out!
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May 2021 by Ryan King
Interesting store. The lady who helped me was a little awkward but sure knew her stuff. She also did me a solid when it turned out they didn't have Google pay. If they can get the shelves fully stocked this is a great location.
