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February 2024 by Mary B.
Requested Goodyear Comfort tires. Was told they were not in stock, but would be there the next day. I returned. Had the installation done & left the next day for a trip and realized they had put cheaper tires on my car. They were Goodyear, but they were not what I asked, for they were All Season. They are becoming Mavis and will have the same manager, so expect more of the same.
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February 2024 by Mary Cates
Becka was so helpful with getting me new tires for my car, She was quick and very kind! I will definitely be coming back for her help next time!
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February 2024 by Charles Pruitte
Young lady wrote down several tire choices for me while getting oil changed. Had trouble getting truck aligned and advised me to go to Toyota dealership. Appreciate honesty. Tires did rub fenders. I went home and shaved the fenders. So far so good on the tires. Very smooth ride and quiet ride. Thanks for the advice and help. Shout out to Ty as well!
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January 2024 by Patrick B.
Had my car taken there recently & was in tears bc of stressing over the whole situation but Becka came in to save the day & got me all taken care of & back on the road in no time. Friendly staff with tons of experience. Will be back again!
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November 2023 by th3ranger
One of the most basic tasks a tire technician must be able to do is to properly thread a wheel nut onto a lug. Everyone knows immediately when you cross thread nut. The proper thing to do is to back it off and carefully thread it back on properly.Unfortunately, one of the employees here instead decided to just keep tightening with the air impact wrench until he had completely destroyed both wheel nut and lug threads. I have contacted the manager and while actively trying to weasel out of it as these places often do, he told me to bring it in. Will update review.
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November 2023 by Pam Emanuele
My son who was visiting from NC had a flat tire from the valve, and it would of taken 5-10 minutes to change. We had the tire with us. He needed to return home and they just brushed us off stating too busy and shorthanded. Several of the stalls were empty. This was on a Friday two hours before closing. Never will return there!
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November 2023 by Haley S
I would definitely give 0 stars if I could.First of all, NTB is no longer NTB it's Mavis and works on Mavis pricing and policy. They have not announced this, there is no signage, and the website is misguiding.The manager of the store is verbally upset about how the change of ownership has been handled and is taking it out on customers while he sits with his feet up on the counter while he is talking to you.NO LONGER NTB, ITS MAVIS! PAY MORE GET LESS. CUSTOMER SERVICE IS NON EXISTENT.
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November 2023 by Terry Wilson
They try to get you in and out as fast as I can. Very knowledgeable. Explains what they're going to do and will not do anything without your permission
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November 2023 by derek conkey
In the past I had great service, I scheduled tire work a few days out. I got to the shop and they said they wouldn't do it. Complete waste if time...
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September 2023 by Dustin Karst
These guys are excellent. I was passing through, and had a flat. These guys put the spare on for me so I could make it to an event. The tire wasn't patchable because of sidewall damage, and they got me a great price on a new one. When I got back they put the wheel on my car, and put the spare up for me. Thank you again!
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September 2023 by Roberto Medina
Was driving back to Charlotte NC when my wheel bearing broke on the interstate. Luckily I found this NTB and they helped me out as much as they possibly could. They even let me park my van in the parking lot and sleep there. Great customer service and great communication. I made it back to NC and if I ever have problems down in Summerville again, I’ll be sure to visit them.
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September 2023 by Kema T.
This was my 1st time coming here and the customer service was amazing !!! Also everyone was very professional and helpful…Ms.Laura was definitely kind and sweet.. and the guy that was doing my tires was amazing and helpful.. this definitely won’t be my last time going there… Keep up the great customer service & service repairs !!!! Thanks again!
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September 2023 by tracy odaniell
Disaster avoided! On our way from Florida to Summerville, SC we experienced some wobble in the ride. After pulling over and checking a couple times to make sure it was safe to continue, called NTB Wed 8/16 around closing time and spoke to Mike (Gm). He assured us he could help (though he was booked) and we should drop the car off next morning asap. (We had purchased the tires at Tire Kingdom in Florida). Mike got us in and repaired and even called and checked on our warranty with previous purchase. Above and beyond service! After picking up the car, I went back the next day with a couple follow up questions (still had a long drive ahead of us) and again Mike was wonderfully helpful with suggestions moving forward. I also had the opportunity to speak with Ty in the shop who did the work on my car and found him also very helpful and personable. Thank you all for the great service when we were in a tight spot!Tracy
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September 2023 by Trauma83Trom
I bought tires from here before, most likely won't be returning. Their selection and prices are still good, but this location has two women with TERRIBLE attitudes running their front desk. If you tell someone about tires, don't make shi++y faces while they look up reviews at the desk. I was making sure the tires would be the right fit for a sports car, and she was rolling her eyes, looking at the other equally unprofessional lady on the other side like I'm pissing her off.. You are there to Sell tires. When you can't offer any actual suggestions other than pricing, then you should expect someone to look them up...I would rather pay a little more than spend450 Dollars there..
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August 2023 by Ellen P.
It's Mavis Tires, not NTB as they were bought out a couple months ago. My daughter had a nail in the sidewall on her way to work. They took her in even before they officially opened at 8. Had to replace the tire but it was reasonably priced and we were out of there by 9.
