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January 2024 by Annie McConnell
Mia at Trolley road Quest is amazing! Super friendly and helpful. Deserves a raise for sure.
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January 2024 by Alexander B
Very professional group. The contactless self check in worked smoothly. If you schedule an appointment ahead of time they will get you right in as appointments take priority over walk ins. The provider got me on the first stick. The whole experience was quick, painless and pleasant.
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December 2023 by Irene Premdas
Efficient employees!
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September 2023 by Alisse Bonnett
Visited Quest Diagnostics on Old Trolley Rd for the first time and couldn’t be happier with my experience! I booked my appointment online, checked in with the link I was sent when I arrived. Within 3 minutes of my arrival I was called back. The woman who did my lab work was quick, professional and kind. The facility itself was also very clean. I was in and out within 10 minutes. Not sure why there are so many bad reviews, but I had a great experience!
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September 2023 by Derek Boggs
i had a great experience coming here for a drug test for a new job. i made an appointment online and was in and out within 10 to 15 minutes. staff was friendly and really outgoing.
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September 2023 by Shavonne Smalls
Mia is very unprofessional made me wait 30 mins for them just to tell me I couldn’t do my drug screen because I had my son I came earlier she closed the door in my face and stated they were closing for lunch I came back because school was out why make someone wait if you saw them come in with a child the staff was laughing as if it was funny but I have no time for childish games if you don’t like your job get another one very sorry lazy non compassion workers workers here
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September 2023 by Taylor Talley
Not sure why there’s so many garbage reviews of this place. All you have to do is check in at a kiosk and you’ll be seen right at the time you’re supposed to be. Lots of people seem to have a problem with that, but I don’t mind it.
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July 2023 by Bobbiejean Johnson
Worst QL I've experienced. Staff was hiding in the hallway instead of greeting paying customers. I went in for a walk in bc I work long hours in the military. Was there when the door opened. Only to be greeted by a kiosk, to make an appointment for later that day. There was no way for me to select walking on the kiosk and if there was a way no one was willing to help bc they were busy avoiding customers in the hallway instead of helping people sign in.My advise: Skip the hassle and go to another lab that shows they care about their patients/customers.
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May 2023 by Allison Clark
STAT order was ordered and I was told my doctors office would have the results within two hours. Here it is five days later and my doctors office still has not received the results. I’m not sure if they lost my test or what, there is no phone number to contact the actual office to speak with a person who I spoke to in person. So I ended up having to pay out-of-pocket to get the lab test done at the hospital because it was very time sensitive. I definitely will be contacting customer service because I’m not paying for a test to be stat if it cannot be delivered in a timely manner
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March 2023 by Jennifer King
Not sure of all the negative reviews but I had a pleasant experience. Needed an employer drug test, made an appointment online, checked in from my phone and was in and out in less than 10 mins. Mia was very friendly and the office was conveniently located and clean.
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February 2023 by Blind See
Great service!!!!!! Ms Erica was professional and very pleasant and let me add PATIENT!!!!!!!????Keep up the great work!!!!!
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December 2022 by Jessica Hodges
Today was my first time there - I usually go to Lab Corp - but my doctor called in my order here. I wish I knew the name of the lady that took my blood because she was so sweet and really good. The facility was neat and clean, everyone was friendly, and my appointment was right on time. I get blood work frequently - I’ll definitely be going back there.
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August 2022 by Deja Lee
I DO NOT recommend coming here for a drug screen. I was sent here to get a drug screen done by my job and i had a schedule ID number with a email attached to it, before the receptionist Jennifer Burns took any of my information i was told that they weren’t doing anymore drug screens because they stop at 4:00 i was there way before 4:00. So she proceeds to look at my email and tell me my drug screen expired the day before which was a lie because i received the email to get my drug screen done the day before which gave me a 48 hour time frame before it expired she also told me that i didn’t have a scheduled appointment with them when the email states everything clear as day. The man that was doing the drug screens (Rodney whiter) was EXTREMELY unprofessional towards the patients and also toward the receptionist as well. He was supposed to come and explain to me why couldn’t i take my test and i was sitting in the waiting room for over 20 minutes and not once did he come and have a professional conversation with me. They need to hire new staff immediately.
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August 2022 by dallenrat
My lab order wasn't there.However, according to their information, are supposed to call the doctor's office (while you wait) if they don't have them and get the lab orders.They did not call to get the orders...
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August 2022 by cris cris
I was a little bit nervous with all the negative reviews I read. Maybe it is not the same every day, but my experience with this location was great. I paid online for my tests and I just walked in with no appointment. There were three other people in the waiting room. My waiting time was no longer than 15 minutes. The check in was fast and easy. The nurse was very kind, friendly and professional. I had my results the next day. I self paid for my tests and I think they were really affordable.
