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October 2023 by Deb Dudek
This review is specifically for the hair salon and, specifically for Kim, a 35-year Board Certified hair stylist. . I have lived in this area now for six years and finally I have found a stylist who listens to me and is very, very knowledgeable. The other stylists here are so grateful to work with her and I hear them talk about how much they learn from her. It should be noted that I have very fine hair that is not easy to make it look good and also want to cut it all off around my face! Thank you, Kim, for keeping my hair.?
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October 2023 by Danielle Marr
The customer service here is always top notch. Every time I come in with a unique skin care or makeup need, the staff will take plenty of time to answer my questions to help me try several products until I find what I’m looking for. I am so grateful for their help!
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August 2023 by Jasmine Salley
I came in today to find a tiny flat iron to save me from a hair crisis and I found that and so much more. Alexis was literally amazing she helped me find everything I needed and partnered me with the best person (I can’t remember her name, forgive me) to match my foundation. This Ulta Beauty is the best one I’ve ever visited. Alexis and the NARS beauty guru are literally AMAZING!
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July 2023 by HAYBAY MINECRAFT
Staff is very helpful and knowledgeable. There's never anything out of place.
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June 2023 by Catherine E.
Got a haircut. It was done by a master stylist and was the worst I've ever gotten. I had a picture and was very clear. My hair was fairly long-past my collarbone. I asked for shorter layers throughout, allowing me to curl. I had a shag and was just looking to cut that up. I walked out with a complete mullet. From my ears forward I had less than an inch on the sides and my bangs were in the middle of my forehead. The back wasn't even touched but a few layers out in, the length was still there. I've since had to cut the back up above my collar so there wasn't such a disconnect. That was 2 months after growth. I wasn't going to write a review but after talking with the lady who has been trimming my hair through this grow out process she has encouraged me. It's been 7 months now and I'm still not in a state I'm comfortable with my hair. The stylist at Ulta went ham on my hair with a razor and let me walk out of there with that charging me $80. I will never go back. I cannot believe this individual is allowed to be unsupervised!
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March 2023 by Carol Moore
Clean, professional, large, awesome!!!
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March 2023 by Caroline C.
Go see Arnay at the benefit brow bar!!! She waxed and tinted my brows and they look fabulous!
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February 2023 by Kassy Jones
This store is always so clean and organized.
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February 2023 by anise walker
Friendly great customer service
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February 2023 by Eulisa Says
I almost gave up on Ulta but...the staff here was super helpful and friendly. I absolutely love it here and will definitely will return!
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February 2023 by elanise
First time at this store, needed to get my eyebrows done BADLY. I moved here from Washington State and was very weary, met with Arnay and she was doing everything right from the moment I sat in her chair. Brows came out so good and she was so welcoming, never had anyone map out my brows. Highly recommend her, will definitely be booking under her way more often.
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February 2023 by Desiree V.
Five stars goes to their Benefit Brow specialist, Arnay. She literally does the best brow shaping, laminating, tint, etc. She also does other facial waxing. She is so sweet too, even makes my introverted self feel comfortable.
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January 2023 by La'Conya Manuel (MissOnTheMic)
Cons: empty shelves, couldn't find any of the products I wanted, no staff offered assistance
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December 2022 by Megan Mouzon
Most everyone else was very friendly and helpful. One sales associate went through several Chanel lipsticks to find a shade that I had been looking for and she found the last one for me. I wish I remembered her name because she deserves a raise. This other middle aged Karen associate with short red hair was messily applying red sample lipstick that was not her color and half asked if I needed help. I asked if there were Dior cosmetics and she replied "This isn't Sephora". There's Dior perfume and Chanel makeup. It's not a far fetched question and she didn't have to be rude.
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December 2022 by Grace Black
I came to shop on Saturday December 10th. Upon my purchase I was harangued into getting an Ulta beauty card. I declined 4 times. On December 11th I came back because I wanted to return some items and get new items and retrieve an item they forgot I had my original receipt. I was told my the cashier and the manager on duty, I can not make returns without a phone number. I told them I had the receipt . Again both the manager and cashier said I can’t make returns without a phone number despite having the original receipt. I asked just do a store credit for the items I wanted to purchase. No you cannot do store credit with out a phone number.They made my receipt invalid. I could not do anything. So I made a second purchase. I called corporate and they said that I could have made a return with a receipt within 60 days and no phone number or if I didn’t have a receipt I could have store credit. This Ulta Store then calls me saying they are willing to give me store credit and are holding me to the actual policy that if I had my original receipt I could have made a return.What happened to me was a bait and switch which is fraudulent and illegal. It felt like because I denied an Ulta card the day prior I was being punished by a made up rule and they blamed Ulta’s “weird policy “. When I was right and had the receipt. I feel violated and no apology will suffice. I will never shop at Ulta and will encourage others not to shop there as well.My life lesson from this is to always keep my receipt and if a store requires an email or phone for purchase walk out and make a bigger scene. Social decorum be damned.
