Advance Auto Parts is a store with friendly, knowledgeable, and helpful staff. Employees are described as kind, personable, and professional, often taking extra time to assist customers by diagnosing vehicle problems, explaining options, and ensuring the correct parts are purchased. They provide free services like battery installation, making the process easy for customers who have several product options at varying prices. Many reviewers note they are reliable and provide wonderful customer service, creating loyal fans who choose this store over competitors. However, significant issues are reported with the online ordering system. The website can be very slow, and order confirmations are sometimes unreliable, with customers receiving conflicting pickup notifications. Store staff have acknowledged these problems, advising customers to call the store to verify an item is in stock before ordering online. Additionally, to get the lower advertised price, customers often must order online because the store usually cannot match it. There is a noted need for the corporate office to improve these business processes.
Never a problem when I go here. Staff is very polite but the manager is super. He is one in a million for sure. When other part stores have given me the wrong part started going to this location and never in 3 1/2 yrs have I ever got the wrong part .. love this place and they have my business til God calls me home. 😊
October 2025
Always a good experience when I have to go there. Friendly employees and a clean, well stocked store.
March 2025
Friendly & kind they put new wind sheld whipper for free.
