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January 2024 by Nancy Smith
This store is the best. Because of a UPS delivery error our original order was not delivered. Alyssa went above and beyond to make sure we got our new iPhones. She and Eric then worked to get everything transferred for us and both answered all of our questions with such patience. It is a great place to shop. Thank you Alyssa, Eric and Sarge.
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January 2024 by Rtrooper W
Wow! I could not get any effective support for ordering a new phone from AT&T Support, so called directly into this store in Sumter (since my son is stationed in the USAF nearby). Elizabeth was a rock star and completely resolved all issues that AT&T Support could not. Some of the best customer service and results I have ever received, from any company! Great job Sumter store and Elizabeth!
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January 2024 by Aaiden Wade
The customer service was great and really easy, and my cashier at the time Alex s was very easy to talk to
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November 2023 by Jermaine B
My experience was the worst I've ever had with any carrier. I came in to the store looking for a new phone. I was told through a promotion that the new phone would be a certain price. After months of calling the store in Sumter and calling at&t customer service my device is still triple what I was told in the store and my bill almost doubled. I was lied to and cheated. I work hard for my money and fell victim to what I thought was a trustworthy establishment. Please beware that if it can happen to me they will do it to you
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November 2023 by Destiny Hill
Makayla was extremely helpful and friendly. I would highly recommend her if visiting the Sumter, SC store.
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September 2023 by Gwendolyn Harris
I placed a wrong response initially. I was very satisfied with experience at Sumter store. Great service
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September 2023 by Sasha Johnson
They need more than one register working to accept payments. And others in the store at the same time to help with products
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July 2023 by Elsa Paulino
Alex was super courteous with us, knowledgeable and helped us transfer our phones to the new phones. Gave us the best deal available and stay with us until all of us were happy with the service. He's an amazing agent in your At & T store in Sumter SC.
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July 2023 by Eydie McCombs
I am not a fan of some of ATand T’s policies.Someone explain to me why we order a replacement phone and wait while phones sit on the shelf at the store. Epic failure at customer service. Derek just helped me find a solution and did not take it personally! Alyssa has been pretty awesome and helped me with billing issues. AT and T has joined the corporate America that expects us to pay when they fail to perform. Having wonderful people that really care is the best defensive to as most companies are joining the league of unjust exploitation. I am grateful to people who mange to do their absolute best for us. I am bless!
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June 2023 by Jerry Marshall
Got issues with your phone or billing or just looking for a new cell phone. Whitney at the AT&T store in sumter rocks. We had billing issues and she made all the calls necessary to resolve the issues. Her customer services is one of the best that we have ever come across .
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June 2023 by Brenda James
Every time I go into this store everyone has been helpful and friendly and been able to take care of what I needed done.
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June 2023 by Teresa Marshall
Whitney was absolutely wonderful, her customer service is top notch .
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February 2023 by Margaret Holloway
Ander has done such an excellent job assisting me with upgrading my phone and transferring my information. She has gone the extra mile with every area as far as helping connect my Bluetooth in the car! She is an asset to this company and I am happy to ask for her every time I visit the Sumter location.
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February 2023 by Glynda Robinson
They get you into a contract for 3yrs where you’re totally buying 9 new iPhones over them 3 yrs. I wouldn’t let my dog get a phone from here??? terrible contracts they are not consumer friendly. Go somewhere else then here
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November 2022 by Courtney Shipp
WHITNEY WAS GREAT! SHE GAVE ME SO MUCH INFORMATION AND ADVISE! I AM HAPPY SO HAPPY THAT I SWITCHED TO AT&T !
