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December 2023 by Alexis Alvarado
The staff was very friendly and courteous. The room was very clean and very comfortable. I would recommend 10/10. Big TV A++++++Indoor pool!!Rooms: Huge room, Cooking counter top!Nearby activities: Restaurants, Movie Theater, Sumter City.
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December 2023 by David Guzman
The hallways are dated and a bit dreary. Housekeeping is hit or miss, some cleanings are awesome others seem like they just come in and make the bed (I'm not very messy and clean my room often on my own so perhaps its my over perception).The laundry room is tiny but free. Gym is adequate. I don't have any issues with the way the room looks or is situated. The full size fridge and 2 burner stove top are enough for daily meals and a plus. Where this hotel really wins is room size by comparison to neighboring hotels, it doesn't feel cramped which is a bonus for an extended stay situation. The Staff is also a plus and are very helpful and friendly and willing to address any matters quickly regardless of how minor the situation. It's also conveniently located to stores and Shaw AFB. Overall its not 5 star by any means but i would stay here again for the Staff and size of the rooms alone. Overall a pleasant experience.
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December 2023 by Waleska Soltero
I love the staff! Everyone greeted me by name. My room was also excellent and clean. The kitchen made it very convenient to cook.
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November 2023 by Luann Holliday
I recently had the pleasure of staying at Candlewood Suites Sumter location and I must say, it was an excellent experience from start to finish. From the moment I walked through the doors, I knew I was in for a memorable stay.The front desk worker, Kaitlynn, was a standout. She was incredibly friendly, welcoming, and accommodating. She went above and beyond to make sure my check-in process was smooth and that I had all the information I needed about the hotel's amenities and services. Kaitlynn's exceptional customer service truly set the tone for my entire stay.The hotel itself was in impeccable condition. The room was clean, well-maintained, and beautifully decorated. The bed was comfortable, and all the amenities were top-notch. I also appreciated the attention to detail in terms of cleanliness and safety, which is especially important in these times.The hotel's location is fantastic, with easy access to local attractions, restaurants, and shopping areas.In summary, my stay at Candlewood Suites was exceptional. I highly recommend this hotel to anyone looking for a comfortable, welcoming, and well-located place to stay. Kaitlynn and her staff, are true assets to the hotel, and I can't thank them enough for their outstanding service. I look forward to returning to this hotel in the future.
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August 2023 by BEAUTYBEYONDLUXE LLC
BEWARE !!!!! Looks can be deceiving, Mold is an understatement … This place is disgusting . During my stay I seen at least 5 roaches in my room. The beds are worn down, and the pots and pans had gunk, like they were sitting for years! Besides being dog friendly and having a pool the hallways have a foul odor . The front desk staff is somewhat friendly , some just stare at you. Housekeeping staff is great Ms. Aniya cleaned my room exceptionally. For the rates I was expecting much better . I will never stay here again ! I was told that there are 3 other hotels in the area under the same management, hmmm I wonder if they’re just as disgusting.Rooms: MoldyNearby activities: Dunkin’ Donuts and a yummy noodles within the perimeter very tastySafety: Someone car was stolen from the parking lot during my stay !jFood & drinks: 4 dollars for an average size snicker bar, can you say getting overrr
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June 2023 by Redge Sorenson
Very disappointed in the condition of the hallways and rooms paint, flooring and cleanliness. Felt like I had to wear sandles all the time. The bed felt worn out that my with and I would roll towards each other. Great staff and location. However, I won't be staying here again I should have checked the reviews before booking as this seems like a common issue.
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May 2023 by amanda childs
Great for a short stay ....or even a long one! Most of the staff are great but McKenzie is our favorite, she's friendly and very helpful. Great place to stay with kids and animals.Nearby activities: Several different restaurants within walking distance....Like Logans steakhouse and chili's plus more.
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April 2023 by Beauty Within
Very clean with full kitchens. You can have a nice dinner right in the room.
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March 2023 by Brenda Hairston (LadyBluvsmusik)
We decided to try a weekend getaway but needed to stay in town ....so last minute, (lunch time ) we booked a room here...Best decision EVER!!! The staff was extremely kind n the room was great...especially the bed...definitely will be back!!
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January 2023 by Lynn Williams
Absolutely no complaints at all. Will return for sure!!! This will be the only option when visiting family. Definetly home away from home. Staff extremely helpful and professional. Have visited and stayed on 2 different occasions both double nights.. Be back next visit for sure. Love the roomy clean suites.
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September 2022 by Kj Brown
Great hotel. Great staff. Great owner. Me my crew have been here and has no issues and still here. Lady’s up front are the best
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August 2022 by amanda Borgilt
Every room has a dehumidifier in them. The room that I was in smelled like someone had smoked cigarettes in it but after dumping the water out of the dehumidifier about an hour later the smell was almost gone! The water smelled and tasted just like the room did when I first checked in.
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May 2022 by David Douglas
Room smells weird. Wifi doesn’t work. Sheets are low quality. No maid service unless you stay at least 7 days which might explain the weird smells. No USB ports. Was supposed to get a king sized bed but got 2 queens and a handicap bathroom that sends water all over the bathroom floor. The whole place smells weird. I’ll never stay in this chain of hotels of againUpdate: the room cannot get dark. The curtains won’t obscure the parking lot lights. Significant light coming from hallway/door. This place is awful in so many ways
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August 2021 by Iyana Simmons
Receptionist was rude and lied about being over booked and tried to place me in a handicap room but when I asked for my money back on a room that booked 6 days before my stay she some how found a vacant room with the same description I booked, check in was just aweful and it definitely wasn’t worth the stay. I will not be booking here again.
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August 2021 by Dealz4u
Was promised a sofa bed and was told that such a room wasn't available.The hot tub has been taken out.No baby cribs available.Poor customer service at front desk.Fire alarm went off and was dangerously loud.Do yourself a favor and skip this one.
