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December 2023 by Steve M
For 2 days I have been trying to get a package, they say it's out for delivery, then they say it's on hold, calling the office that is 2 miles away from me just gets me back to somewhere else, and their story is the same, we don't know where its at, or when it will be delivered, maybe today, maybe next week. WHY LIST THE LOCAL OFFICE NUMBER WHEN YOU CAN"T CONTACT THEM???
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October 2023 by Q Lucy
So funny company, they delivered when nobody was there, and they didn’t even wanna make a phone call , and I called the customer service number, I told them its urgent, they promised to deliver the next day, however it’s not delivered and I called again they said that they can’t do it today and because the package didn’t arrive. Never gonna use dhl again , worst experience ever
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March 2023 by ina ina
Just saw delivery van with sign " Russia since 1984'' and huge image of RED SQUARE IN MOSCOW on both sides of the van. Why would anybody put such image on their company car? What a disgrace. is this something that you proud of? Again, what a disgrace to have such an ""add'' on your company van. I Never use and never will be using your service .
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September 2022 by Tierra Williams
I was supposed to get a skirt from them and it was missing from my package.
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August 2022 by Sheila Slaughter
This Company is the worst. For 3 days the driver has been stating that he was trying to deliver my package. I work out of my home. My door is usually open and screen door is locked. No one ever came to my door to deliver my package from DHL. Amazon, postal service, and UPS no problems. I received my package on time without stress. This company need to stop what they are doing and shut down. Customer service is fake representatives. Beware of this ghetto service
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January 2022 by almoqbali mohammed
They don't accept shipping from this address. You need to go to another store that located 15 minutes away to ship what you want !!
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January 2022 by K. McRae
My item was delivered on time and in good condition.
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August 2021 by John Wilson
I put in specific instructions to DO NOT DELIVER AT MY FRONT DOOR I ASK FOR IT TO BE delivered TO MY BACK DOOR!! Not only did the driver put it at the front of my house the driver put my $400.00 package ON TOP OF MY MAIL BOX ..My mail box sits sooo far out to the road its not at all noticeable.. that is the reason I asked for my item to be put out at my BACK DOOR I absolutely despise DHL.. the drivers are careless.. and apparently can't follow simple instructions.. What if my $400 item had gotten stolen? I live in a great neighborhood but what does that even mean these days..NOTHING people steal from anyone anywhere which is why wanted my item to be place at my back door.. if I can help it I will NEVER USE DHL AGAIN
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February 2021 by John K
This place won't ship your items. You need to visit the postal express shop located in east main street lexington which is 6 miles from here.
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January 2021 by Stanley Cooper
I have a product that was picked up in Switzerland on November 2 and transferred to Frankfurt on November 9 and the product still is in Frankfurt and I have received absolutely no assurance in getting me my package! This is ridiculous . Avoid these guys because they really don’t care and lack a basic understanding of customer service!!!
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October 2020 by Velina Mack
Great job
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July 2020 by jedidiah mayrant
Great place
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June 2020 by Thr33
I have a package stuck in Charlotte for over 9 weeks. We called several times over the weeks and were told they couldn't deliver to campus because of restrictions locally even thought Fedex and UPS make deliveries to a main campus location. I called just now and was told I needed to pay the duty. While on the line I tried to pay it but that number didn't show up in the system. Before they could fix this we got cut off. When I called again they said the duty had been paid two months ago. We got cut off again in a transfer and had to call back a fourth time. Now I am told an intervention team is working on it and they will call me. What a disaster!!!!!!!!!!!!!!
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June 2020 by Darth Steeler
DHL attempted to deliver my package twice from charlotte to west columbia sc an approximate drive time of 1hour and 27 minutes. Trouble is the courier would get out of charlotte at 2:30 nd 3:00 he would arrive at my location at 4or 5 o'clock if he didn't stop anywhere else. Actual times of attempted delivery was 6:42 and 7:35. I was having delivered to my place of work which closes at 5:00. This even after I stated deliver BEFORE 5! , but the guard, goes he's heart gives me a number in columbia sc to call to pick it up, I call the number to DHL authorized shipping center and they tell me that they are not the distribution center. this is when I found out it was in charlotte, and way to far to drive to get. After much ado I had to change the delivery address for the convenance of DHL and not me.
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February 2020 by Kandy D
For the love of God, please get this driver a defense driving course or just take them off the road to keep other drivers safe!!!