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February 2024 by Gera Merkstes
Horrible place! Require print labelslike 1000 years ago.
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February 2024 by Cali Frazier
Horrible company. Package has been 45 minutes away for 3 days going on a week with overnight delivery. This is a hopeless behind company like how could you?
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January 2024 by Bridget Jackson
They are very poor at delivering and lying about they stay at your door to wait and then they lie about orders being delivered and about restrictions on orders and they take the orders back to the ship center and give you late hours to pick them up.i have a family member that’s handicapped and needed a package they lied about the order couldn’t be dropped off at a drop site and told them they would have to wait hours after they close their shop in west Columbia to have it picked up. And on top of that my family member is elderly. poor service very poor for management and the drivers that deliver these packages after you spend so much for your order not only that I have had envelopes laid on the front porch without any notices of it being delivered no knock or door bell ring or anything they probably didn’t even come to the door like always
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January 2024 by shyla1019
In and out quick
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January 2024 by Ray Weiss
Had to call this location over a delivery situation and spoke with Sheila. She was very attentive and seemed genuinely concerned about finding a resolution. 5 Star experience and many thanks to Sheila for her professional attitude and excellent customer service skills!
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December 2023 by Antwann Thomas
Package arrived 12-11-23 @ 7:51am ..was told it would arrive this morning but package is not out for delivery and just sitting for no reason..not to mention I had to go through this same problem with the fedex hub in Chicago..I been waiting almost a month for this package to be delivered by fedex..this will be my last time using them
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November 2023 by amar alkhalidy
This place in west columbia has BAD STAFF please hire BETTER managements/workers/drivers. For a month now, EVERY SINGLE package i received from this FedEx location has been delayed for 3 days(out for delivery then delay). EVERYTIME my package goes thru this location it get 3 days delay!! this is my 13th package THIS MONTH got delayed so ive been really patient but ENOUGH is ENOUGH
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September 2023 by angie leonard
I called to get information about where I could get send a video to about the driver. The person I talked to was so polite and curious. But couldn't help with my problem. She said to call the customer service number. which was no help at all.
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September 2023 by Gordon Mitchell
FEDEX is the pits. Used tracking number provided by shipper and tracking number reflected package was on truck and out for delivery, yesterday. A day later and still no package. Why have a tracking number if the information isn’t valid.Customer service is a joke.I never thought I would praise the postal service but compared to FEDEX, they are head and shoulders over this lousy company. No one can tell me the location of my package. I give up.
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August 2023 by zabreonia
FedEx website shows they attempt to deliver my package but clearly they didn’t cause I was home all day and not once did they come to my house. Either did they leave a notice. It’s also is a no signature required package so I don’t know why it wasn’t just left in the front of my door in the first place now my package is delay until tomorrow when I really needed it today. Worst experience ever.
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August 2023 by jim j
This place should just shut the door as a shipping service. If you don't have everything ready to hand to the clerk you're probably going to leave without getting things taken care of. I cannot for the life of me believe that if I bring a package and a prepaid shipping label on my phone that they cannot print a label and slap it on the package.
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July 2023 by Felicity willimas
This is the worst service ever I have been on the phone trying to talk with a real person and they will not let you they hang up after you give the information and they still don’t help I hate that my packages have to go threw this company fedex just do your job and stop saying that packages was delivered and never delivered and I have proof due to I have records on the day they stated they had delivered it and now I can’t get a person to resolve this problem I had to give this a one star to write this post but This company is not it
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May 2023 by Marie Harvey
My package said “attempted delivery” which was a lie! I was home & no one ever came to my door, I also have a camera..no one ever came! I tried picking up my package the day before to avoid this bc I knew it was at the facility but they told me I couldn’t! They also take you through so much just to talk to customer service, its really ridiculous.
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May 2023 by Don Quick
First visit here, was hard to find. Big sign at intersection, when you pujj in parking lot allyou see IA a large building with lots of loading docks. Needs signage in parking lot and dedicated parking for the shipping center. The counter had some issues with her scanner,so a 2-3 minute visit was 10 min
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May 2023 by Brian Clark
There is a doubles driver I think from savannah going north o. 95 that always stays in the left lane and causes a traffic back up for a Mile or more I see him every now and than and he's always in the left lane and wo t move sc has the left lane law
