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April 2024 by ben chong
The process from start to finish the super easy and super convenient . They were professional and the the job they did was perfect . I will use them for all my glass needs from now on !!!
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April 2024 by Alex Rogers
Went in for one pane of glass. Older lady at front desk was rude and unfriendly. Gray haired man from shop came up and was also very rude and unhelpful. Seemed like they expect the customer to be a glass expert in conversation. The man and woman didnt provide any guidance. Instead, just stared at me until I made a decision. Definitely a "small town" business. If you arent in their "circle" dont waste your time.
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February 2024 by Mugga
Shepherd's Glass is an excellent company to get your windshield replaced. Setup of service was quick and easy. They came to my job and was very quick and professional. Highly recommended!!!
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February 2024 by Edward Somers
Excellent product and customer service! 17 pieces of customized cut plexiglass for a greenhouse I was building. Sandar Tanner was exceptionally helpful in identifying the right product and delivering precisely cut pieces within a very short window of time. I highly recommend using Sheppard's for all of your glass and plexiglass needs.
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October 2023 by Tia Gonzalez
Great customer service! Everyone was so nice from the front desk associates to the person that replaced my refrigerators glass shelf. Gave me the option of plexiglass or tempered glass. Even walked it out to my vehicle after!!! Great job and refreshing to get a pleasant experience!
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August 2023 by Richard Byer
Nice family run business. They replaced my cracked windshield via an insurance claim in about an hour and a half. I called my insurance agent ahead of time, so the paperwork was pretty much ready to go as soon as I got there. They had to calibrate my camera, which was new to me, or I'd have been out a lot sooner. I guess that's standard these days. The seating area is a step up from the usual mechanics' wait rooms and a good place to read a book while they do their thing. I will go back if I pick up another wad of metal on the interstate.
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August 2023 by Clay Connell
Fantastic customer service. Was in a tough spot and they were able to get me in and everything repaired same day. Definitely recommend them to anyone.
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July 2023 by Li Cai
Definitely wont' recommend this company. Called the company asking a glass replacement quote. The lady who answered was unwilling to quote or even schedule a visit for my quote and asked me to just email them measurements myself. I emailed them my careful measurements and contact but never ever heard back from them. I guess this company doesn't care some type of jobs and I am glad I found a great company who did a great job.
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July 2023 by Fran C Wheeler
These folks are the best! When the back window of our car was shattered by a rock, they got us right in for service and back on the road in few hours. They made a bad experience not so bad after all - quick fix and wonderful people.
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May 2023 by Tara B. Davis
Sheppard's Glass has helped me with projects big and small! From cracked glass on mirrored chest to new shower doors to auto glass, you can count on Sheppard's! They are a great local, family owned business.
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May 2023 by Dieter Vaughn
I Have had Several Jobs done By Sheppard's Glass and Have Always been Completely Satisfied. From There Customer service to the Quality of There work and Will continue to use them for anything they can help me with.Thanks, Rocky
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April 2023 by Edward Stapleton
I ordered a piece of glass from Sheppard Glass on January 20th via phone and put 50% down as a deposit. On Febuary 20th after several inquiries I was finally told on my fourth check in that the glass had arrived though I never received a call that it was ready. Over the next 30 days, they gave excuse after excuse why it couldn't be picked up. Each time (5 in total) I was told "we can't guarantee someone will be in the shop even if you schedule in advance or day of"! Very peculiar way to run a business! When I asked if they would deliver the glass as I couldn't keep arranging friends with trucks to keep their schedules open, I decided to take a chance and just show up! Thank goodness someone was there, in fact there were 5 people there!Sheppard Glass has been family owned and operated for 40+ years, so I asked to speak to the owner and simply let him know about my concerns and the run around I experienced! When he walked over to me, he didn't introduce himself, shake my hand or ask how he could help me. All he did was give excuses and take zero accountability! I would NEVER recommend Sheppard Glass because of their substandard customer service and extreme disregard for people's schedules or ability to accommodate when they fall short!
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February 2023 by lee gleaton
Very helpful, better price than the other company I called, and very professional. Will do business with them again.
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January 2023 by Marty J.
I recently had 5 large and 2 small double pane windows replaced. There was a problem with the initial installation. Blake, manager of the Chapin Shop, came out immediately. Rather than play 'let's make a deal' and discount the job I wasn't satisfied with, he reordered the glass and did a complete reinstall.The installers were professional, respectful of our home and did an excellent job including cleaning up after themselves.I would not hesitate to use them again or to recommend them.PS: The pricing was great!
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January 2022 by Gaye Fann
Very friendly, took me right on time, and they did a great job replacing my windshield. Thank you for the great service!