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February 2024 by Wayne Pankey
Matt is the best! My only gripe is that the fleet should be better maintained (cleanliness). Oh and please retire old Betsy -she's had about enough ?
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February 2024 by Matt Donald Alburn
Best U Haul experience I've had. Fantastic customer service and professionalism from the gentleman I picked up from as well as the gentleman who helped me check it back in!
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February 2024 by Ruth Fleenor
Excellent Customer Service! Needed a rental on short notice, and they were able to provide. Easy check in and check out process; would recommend.
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January 2024 by Ashley N.
Do NOT rent from here! Rent raised, unfriendly inefficient staff! Unfair business practices! Bathrooms disgusting and usually not open. Made me buy a $65 dolly instead of being able to use one of the hundreds on site when in crisis trying to empty a 15 ft uhaul truck alone with my young son. Disgusting company and location to do business with! Avoid UHaul completely !
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November 2023 by Panda D.
Great experience. I had my pods delivered here from cross-country travel. Unfortunately where I live in SC, the city doesn't allow the units to be dropped on the street so we had a rent a truck and transfer the materials. I booked a vehicle over the phone and it was seamless. When we arrived our pods were already removed from storage and placed in a covered area for us to begin the transfer. I didn't catch the person's name who was working that morning, but he was very helpful and even backed our truck in for us. It was a great experience and I would connect with the facility again for any moving needs.
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September 2023 by Lea T
Put in a reservation and it even guaranteed it, or I'd get $50. Day before rental, got an automated text confirming my reservation at a location over 20 miles away. Called customer service for my $50 and they asked if anyone called me. Nope. Thankfully, got my money but I paid out the rear for the extra miles on the truck at the other location since it was MUCH further away from where we needed to go.
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August 2023 by Gina W.
I've always had good experiences with UHaul.. I'll use again, but not that location.. Truck has pallets and artwork inside.. The hand truck was ordered. Not there.. they offered another for cash only! I had to drive about 30 minutes to find an open dealer, who was awesome and let me use one for free!!!
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May 2023 by Mark McCormack
Staff always helpfulVery clean facility. Well stocked supplies..
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May 2023 by Bernard Paek
Workers are very kind and friendly processing, when I was late time to delivery U-box. Thanks.
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September 2022 by Hannah A.
My experience was very easy and painless. I called and made a hitch appointment over the phone and when I arrived on the scheduled day, Matthew started right away and was finished in less than an hour and a half.
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May 2022 by Rick
UHaul is a sham of a company. I have NEVER, not once, in all 5+ times moving, received the vehicle I reserved. It's not a g-d "upgrade" to provide a semi truck to someone that ordered a mid-size pickup. Go with any other rental company - even tourist rental companies often have cargo vans.
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November 2021 by Bill Furches
Very sorry I didn't get any names I was having a day but you guys went out of your way to help us successfully on a very stressful day. Much appreciated. Fantastic job!
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October 2021 by Casey All
Last 10+ times ive went here to have my propane tank filled ive heard the same lame excuse, “Im not certified.” Its been over the course of the last 6 months and many different employees. Certify your employees or quit offering propane tank refills! This is legit the 1st negative review I have ever left, ANYWHERE!
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September 2021 by Elantra Hilton Thompson
I’m here to pick up my truck and equipment that was reserved a week In advance and find out when I Arrive that the hand truck isn’t available… why would you only keep 1 hand truck at this location!!! This is a huge inconvenience because it’s going to cost me lots of extra money to hire movers because I’m unable to lift the items. The 1 employee has to handle a store full of people because the no contact pickup doesn’t work. I am very upset about this set back and inconvenience
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August 2021 by Sylvia Tutt
My husband and I reserved a truck and storage unit 2-3 weeks in advance of the move. When we arrived to the location we were told that they didn't have any trucks nor any units available. The employee told us even though we had a reservation it didn't secure the truck nor the unit; that it was only a reservation. The employee told us that if we went on their website we would see that it says they have available trucks and units but that is not accurate. We checked the website and sure enough it did say that. He also said that they had several online reservations but when those customers arrived they would be told the same thing. We had a scheduled move for that Saturday because we are in the process of selling and was left to figure out where we could secure a unit and truck at the last minute. This location and Uhaul in general will never get our business again. This is bad business and there should be something done about their online system so customers aren't thinking they are securing a truck or storage unit when in reality they may not be.
