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November 2023 by Casey Nelson
Rooms were extremely out dated. Beds were dirty and not changed after the other stay. Found others hair in the bed. Bathroom shower had others hair in it and was dirty. Found bugs also in the room. Paid way too much for the stay! Highly don’t recommend
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October 2023 by Bindi Castillo
The rooms were clean and spacious. The staff was very friendly. The pool was cold for being indoor but our kids enjoyed it.
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September 2023 by Shirley McKenzie
Thank you for the lovely stay. The suite was very clean and comfortable. Breakfast was very good,in very clean and spacious dining room. We would definitely stay here again. September 2023.Nearby activities: Close to shopping and dining
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August 2023 by Erin Carlson
Very basic rooms not comfortable or cozy. Linens are extremely thin, not quality yet we paid over $200 a night. There are better options near the black hills area. Breakfast does the job but is basic. Even my husband whose not particular about his room didn't like coming back to this room at night.
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August 2023 by Russ Evans
Very Disappointed with our stay. Air conditioner did not cool. Refrigerator was froze up, and not working. Room was dimly lit. Door was very difficult to open or close. Posted policy was to provide clean linens every other day, this was not done, even after we requested housekeeping that day. Manager was very rude. He said they did not have such a sign in the rooms and asked me to prove it, by providing a picture of the posted policy. Location was good, as we love staying in Hill City, but will not stay in BW again! Peak season and rates were high, we did not get what we paid for.
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August 2023 by Kathryn Picciolo
Location is off the beaten path. Stayed in a suite with a kitchenette. Roomy but outdated. No safe in the room. We found women's underwear in the closet that wasn't ours & used TP behind the bathroom door. Beds could use an upgrade, bedding was very thin. Pools are small & cloudy. Hot tub holds maybe 3-4 people without making it weird.Staff was friendly. Room was quiet, even with Sturgis crazy taking place. We opted to shorten our stay & switch hotels.
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August 2023 by CHIXICA
The hotel that we booked online was named Black Hills LUXURY SUITES. So, when we arrived we were searching all around the property for BHLS registration desk..15 mins into our search, and after getting wet by their lawn sprinkler system, we found out that it was the best western. We asked the front desk attendants about the name of the place and they disregarded us and laughed about us getting wet while searching for clear signs to their lobby. We hoped that would be the least of our problems, and decided to brush it off as we carried our belongings to our "luxury suite"...we couldn't believe how hot it was in the "suite" as we did not expect the heat to be on and running. The room was hot and their fans and vents were not working. We immediately called for maintenance and 45mns later two nice guys came and fixed the issue. The vents were somehow disconnected behind the walls. How were we to know!?There was NOTHING luxurious about this place at all! As one other person we met, who had previously stayed here for a night, "it's a place you leave your shoes on" . The furniture was outdated and it looked dirty and uncomfortable. Such a disappointment of a place. The breakfast was awful, but I guess since it's free they don't care what they feed their guests.Needless to say, we will not return. It was NOT beyond our expectations.
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July 2023 by Gary Roberson
Stay away the place is a smelly dump. This place has really went downhill. I have stayed here multiple times but never again I came in from out of town walked into the lobby and there was a very bad smell in there and the floors were filthy. I don’t think they had vacuumed in there for a week. The girl at the counter was very rude, not friendly at all, I asked her if we could get in early she said no you’ll have to wait till 3 o’clock. She never even checked to see if our room was ready. We came back an hour and a half later and another guy helped us and he actually went and checked the room and it was ready , the rooms are old and the air conditioning unit is by the window in a little enclosed area by the tiny bathroom and the air doesn’t get into the room so the room was hot and muggy the air conditioner smelled terrible. I went down to the counter and asked to cancel our reservation because of the smell in our room. I couldn’t stand the smell, the carpets are gross. He said no we couldn’t cancel. We’d have to pay a full night stay. Not a good experience. Still trying to get my money back from best Western. There’s other hotels in Hill city. They’re much newer and nicer than this dump.
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July 2023 by Lori Lee
Staff is exceptional! The hotel is clean and comfortable. The location is close to everything in the Black Hills. Beds are a bit firm for my liking. My only gripe is when we requested towels and trash removal it did not happen, nor did our room get cleaned when it should have been. Not sure if it was because our dog was in his kennel or what. But, we did go to the evening staff and request it and it got done before dinner. I would definitely stay here again. Breakfast was good. Although they did change the meat option there was not much variety on the daily. Bacon, bagels with cream cheese, pastries and a variety of fruit daily would be a nice addition.Rooms: CleanWalkability: Can walk to everything in HIll City
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July 2023 by Kwiggs10 (Kwiggs10)
This hotel is not secure, which is very upsetting. We were in a separate building, which was not locked. Anyone could just walk into the building full of rooms. Why wasn't it locked with only key card access? The breakfast was mediocre with limited options. Elevator was ungodly slow. The room was nice. We didn't use the pools.
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June 2023 by Lillee
we have been trying to get joined rooms for almost 2 weeks in advance and they kept telling us it would happen. never did. we get into our room, it's absolutely disgusting. the toilet paper is ripped up, bathroom floor was dirty, barely any outlets, sheets had yellow stains and hair in them, shower looked dirty, fridge was dirty, and there were bugs on the pillows (we found 2). they gave us different rooms, still hair but better than the original ones. the manager is very sweet, but never gave us any sort of discount or anything for the inconvenience. we ended up having to put our own sheets on. never trust a best western
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June 2023 by Amy C
We had a wonderful stay here. The location is perfect at the edge of town (Hill City) and only a short drive to Mount Rushmore. We enjoyed the indoor pool and hot tub. The outdoor pool was not open during our stay. Daily breakfast is complimentary for hotel guests. During our stay, we had biscuits and gravy, sausage, bread selection, waffle maker, and whole fruit. The scrambled eggs did not taste great, but everything else was very good. Our room was clean. The only negative I can say is the mattresses were too firm and the sheets were too thin for my liking. Overall, I highly recommend this hotel if you're staying in the area.Nearby activities: Main Street in downtown Hill City is only a 2-3 minute drive from this hotel.
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June 2023 by Don Lauj
Had a great experience here with my family. Friendly staffs, free breakfast, indoor and outdoor pools, and clean hotel rooms. They also had a snack/gift shop which was nice. Hoping to vist soon for another vacation here.
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May 2023 by Kim Mason
Great hotel and location for our needs. Clean rooms, friendly staff and great breakfast. Would definitely stay again. Highly recommend.
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May 2023 by Tiffany Preston
Really clean and very friendly staff. We enjoyed our stay here and the amazing breakfast they served every morning.
