Hot Springs Ace Hardware is a highly regarded local store known for its helpful and friendly staff. Despite being in a small town with limited competition, the store consistently offers excellent customer service that surpasses expectations, even compared to larger chain stores. Customers appreciate the staff's willingness to assist with finding exactly what they need, whether it's hardware, birdseed, key rings, or advice on home projects. Employees are described as knowledgeable, approachable, and attentive, often going above and beyond by helping carry heavy items or offering extra tips, such as how to keep squirrels out of bird feeders or checking thrift stores for better deals. The staff's down-to-earth attitude creates a welcoming shopping experience, with many customers noting that employees joke, laugh, and genuinely care about their needs. Prices are comparable to bigger stores like Lowe's and Menards, but the convenience and personalized service often save customers time and money. Overall, Hot Springs Ace Hardware offers a great selection of products for home and landscaping projects. Customers consistently praise the store for its friendly atmosphere, helpful staff, and dependable service, making it a favorite in the community for those seeking quality hardware and friendly assistance.
Ace is the place with the helpful hardware staff and they will help you find exactly what you need and send you on your way with even some extra candy if you like.
August 2025
I've lived in Hot Springs for over 12 years & have always been extremely satisfied with the service & employees.
July 2025
They have a great selection of just about everything you need for your home and landscaping DIY project. The staff is very knowledgeable and a joy to work with. Highly recommend!
