-
October 2023 by Mahesh Kokkula
I recently rented a car from Alamo at Rapid City Airport, and I was thoroughly impressed with the entire experience.First of all, the rental car facility is conveniently located within the airport, making it incredibly easy to find. Due to a flight delay, I had concerns about the office closing, but the customer care representative assured me that since my car booking was linked to an incoming flight, they would wait for my arrival. They typically operate until 01:30 am local time, which is a great convenience for travelers.The process of picking up the car was exceptionally smooth, and to top it off, I received a complimentary upgrade. It was a pleasant surprise that made my journey even more enjoyable.I highly recommend Alamo at Rapid City Airport for anyone in need of a hassle-free and customer-oriented car rental service.
-
October 2023 by Ken K.
All was well until almost back home. got a call from manager Sandman accusing alleged damage to vehicle. Instead of dropping keys in the box at the counter I waited to hand keys to Chris, the attendant at the counter. When asked for him to step outside to inspect the vehicle, was told not necessary. I parked it right out the door so it was easy to inspect. Was surprised Chris didn't want to inspect but the people at the counter were exceptionally professional and awesome. It's the manager that lacks people skills. I don't mind being responsible but not guilty of what I'm being accused of. Search the internet and you will see lots of complaints regarding customers being charged for fictitious damages. Not happy with Sandman.
-
September 2023 by Jon B.
Had an absolutely wonderful check in experience with Ethan on August 12, 2023 at the checkin desk at the Rapid city Airport. Ethan was super friendly, and got us a nice rental asap. I had just about lost all hope with rental car people and he was a breath of fresh air to deal with.
-
June 2023 by Brandon W.
Just as I figured. They act all concerned when you leave review. So I emailed them and told them to give me a call and nothing. My point exactly why they are horrible. Do not use them. Put them out of business
-
June 2023 by Brandon Ward
May a reservation back in January 2023 to rent three cars in June. We made changes to our flight to where we were going to be coming in a day earlier. I called the company and changed my reservations to Saturday. They said everything is rescheduled and booked for Saturday instead of Sunday. I called today which is two days before my flight and ask them to confirm that all changes have been made. they said there are no cars available for Saturday and my reservation wasn’t till Sunday. I told them if they would’ve told me that when I called to change the reservations, I would have canceled and gone with someone else. Now I have to pay twice as much because I have to go with a different car rental two days before my flight. Their reply is sorry there is nothing I can do. Have a great day and hang out. I will never use this company again and I will be putting reviews everywhere about them. Worst car rental place ever.
-
June 2023 by Patrick Grealy
The agent who helped us when we arrived, Timothee Ward, was able to find our reservation and supply a car even though our reservation had issues and very few cars were available.
-
December 2022 by Fritz Hoppe
They sometimes can get you a great rate if you call directly and ask for location front desk.
-
September 2022 by Victor Murphy
Great customer service. Dominick ensured our vehicle met our needs and had us on our way in no time. Upon returning the vehicle he checked again to make sure we were satisfied with our rental. A++++ to Alamo (and Dominick).
-
September 2022 by Elke Van Bogaert
Rented the car via Sunny Cars. Already payed and was all-in. When we brought the car back to Alamo Rapid City, we had some issues with a double payment, but after 3 weeks they now payed us back.So my review goes from 1 to a 3-star-review because they solved the problem.
-
June 2022 by Phil W
Great customer service. No nonsense,quick, vehicles in great condition. WePicked up the vehicle on Rapid City and 2 weeks later dropped it off in Phoenix.They offered the cheapest rates for that type of trip between states and the drop off took seconds.
-
October 2021 by Cristian Hernandez
Everyone here was very kind and helpful. The best service I've ever received was here from a rental agency.
-
October 2021 by William Bass
Every time I have had a rental car from Alamo it has been great. From the desk to the phone personal I have always been treated very well. Thank you to the staff of RAP.
-
October 2021 by Sherry Wagner
Went very well good service
-
July 2021 by Anthony Sawicki
Good prices
-
July 2021 by Justin Barrett
Overall good customer service, but docking one star for having one person on duty and a line 15 people deep. Unacceptable.
