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March 2024 by Jo D.
Rapid City site was not clean... Had drinkers being excessively loud. Left my wallet by accident and housekeeper stole $1000 that I wasn't able to get assistance with from general manager. Crappiest place I ever stayed.
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February 2024 by David Simonis
Decent room. Stayed for one night in late-August, 2023. Maybe a little pricey for what you get, but not unreasonable.Safety: First floor room.The sliding glass door facing the parking lot had only a flimsy, secondary latch for security.
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January 2024 by Jeff Nygaard
Meeting
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January 2024 by Paul White Bull
Clean place and service was
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January 2024 by Matt Puntney
Used to stay here quite a bit when I drove truck. Affordable, quiet and clean, with a safe enough area to leave the tractor running all night when it's 30 below.
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January 2024 by sierra vance
Pools are nice and rooms are decent. Checked out night of booking and staff told me I couldn't check out until the next morning. Reported to front desk staff that the chlorine in the kids pool is far too much so much so that myself and my children were coughing and eyes burning, had to move to the adult pool area so we could breathe. Front desk person told me they don't use chlorine and that she was with a cust and would let maint know. The interaction about the pool chemicals does not give me confidence in the care of the staff for their guests health. Overall, have used this hotel several times and I like the rooms and the pools but the kids pool last night was not a safe place.
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January 2024 by Holly Glatt
Our family stayed here over New Years Weekend, none of us had a very great experience. The front desk woman was rude, short, and not interested in accommodating us- we were told our rooms would be near each other and they were all over the hotel. Tried to upgrade to a suite and was told since I prepaid for my room (even tho it was a reservation made directly with the hotel, not a third party site), we couldn’t upgrade. The fire alarms went off more than once, New Year’s Day it was at 6:30am. And the kicker for us, when we pulled back the curtains in our room to let the hot air circulate from under the curtains, we found peeling wallpaper with mold (black color, not sure if ‘black mold’) behind all of it. When I told the front desk, all she said is that she would have maintenance check it out…. It was room 1112 in case they didn’t get the memo. Just want it to be safe for the next guests and not covered up.
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January 2024 by Lee Bailey
Pricing was changed 3 different times, inital booking, check in and check out. Each time price was different and I ended up paying more than what I was told at check in. The lady working front desk when I checked out told me it was a mistake but still I feel it would have been more appropriate had they honored what I was told when I checked in. She also didn't seem like she cared about anything I mentioned and more was in the mood of I am right and didn't want to deal with it. So in the future will be taking business somewhere. And for the price you pay to stay there, there is no continental breakfast. Room was clean, that was the only good thing about our stay there.
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January 2024 by Caycee Hermanson
I would not recommend booking at this hotel!!! From the first interaction it was negative. The gal who checked us in was very rude and short tempered. She must have been newer as a coworker came to the counter mid check in to check her work and was way more helpful and kind than the initial lady.We booked a suite here over the holidays and it was awful inside! The online pictures are VERY deceiving! It was so bad we ended up only staying in the room one night and booking a room at the Holiday Inn down the road. We were unable to cancel the rest of the reservation so we used the water park area one afternoon.The room in general was not clean. The pull out couch had food/crumbs in the cushions, the bath tub had hair (not ours) all over it, the bed in the room had sprung springs and we would have been better off sleeping on the nasty crumb filled floor. The door to the court yard had a gapping crack that allowed a very cold breeze through. It was very windy one of the days we came by to swim at the water park and a tarp was literally blowing off the roof! The place obviously needs a massive overhaul. What a waste of $1000!
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December 2023 by Christine Martinez
Nice hotel.
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December 2023 by Kristy Orth
So I booked online through my T-Mobile app, trying to save a little money being here while I waited for Kenworth to fix my semi. Not knowing exactly when I would be headed down the road, and also feeling extremely under the weather, I had to fight and claw my way to my reservation! Not in the least, where they accommodating! Also, rooms were basic low budget, and was given a room that was not what I booked! They apologized for the inconvenience after making me jump through hoops to keep my reservation that was already paid for as well!FYI if you want to get what you pay for in the picture, this isn't where you wanna spend your money! Smoke and mirrors at best!Rooms: Same rooms in cheap motels! Trust me, get the cheap ones here not at this hotel, that are the same and much cheaper! AND the huge jacuzzi tubs in the pictures aren't available here, so don't think you are getting one as you booked! I didn't and I paid for it!!
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December 2023 by Christopher Eisenzimmer
I’ve stayed here before and it was never this bad. Upon entering the room, we noticed garbage under the heater and the floor was not vacuumed as there was dirt on the floor. There was all “white” marks on the bench, don’t even want to know what that was. As we started to get into the room we noticed that inside the bathroom there were 2 lights burnt out and 1 outside the bathroom that was burnt out as well. The door handle on the bathroom was one good pull away from falling off. The icing on the cake was the USED FAKE FINGERNAIL IN MY BED SHEETS. Do you even wash the bedding between guests?! Absolutely disgusting. After the first night we were gone all of the next day and got back in late at night. Upon entering the room, all of our towels had been removed. Not replaced at all, but completely removed. How the hell is housekeeping going to take all the towels but not touch the bedding??!! The GM of this hotel should be ashamed of themselves.
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December 2023 by Lee Perrin
I will stay there when in Rapid City again. Only problem, the tv didn't work too well but nothing I would complain to the front desk about.
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November 2023 by Gurjeet Singh
had a good stay for a day.staff was welcoming and informed about everything you can enjoy during your stay.they have free shuttle to airport multiple times a day which is really very helpful.I got mine in 5 in morning and they were on time and quick.spacious rooms and very well maintained.
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November 2023 by Candace Jackson
Waterpark is broke down, needs upkeep and repairs, staff will not answer the phone, room was not clean.Safety: Not safe, doors propped open and locks not working
