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January 2024 by Cordelia Yantes (Cordi)
Staff has always been a lot of help
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August 2023 by old greggg
I was charged for accessories this retailer said would be free and included in the phone price. When I brought the items in for a refund I was denied one. When I asked her for their names she wrote fake names down on a post it note for me. I've never had such terrible customer service!! Sneaky sales tactics and dishonest all around.
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July 2023 by Alissa Smith
I had been to the cricket business in Spearfish seeking assistance with my phone, but I was told they couldn't help me and to call cricket instead. I asked if when calling Cricket would I get someone who speaks English and was told likely not. So I dealt with my phone not working for months. Today, I decided to try this cricket in Rapid city. I had very low hopes, especially with my last cricket interaction in Spearfish. Let me just say William is great and very knowledgeable! He actually listened to my problem and tried everything he could think of to try and fix my problem. He tried chatting with cricket for help (cricket chat itself sucks) & even contacted his boss for other ideas! My problem was not fixed, but I appreciate him trying everything he could think of to help me! I was very impressed with his customer service!
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July 2023 by Shaun Terry
I broke my phone while at work. The gentleman working there was courteous and helped me quickly replace my phone and getting everything transferred. It was pretty fast so I could back to work.
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July 2023 by Sandra Wood
William at the Omaha Street location did an AWESOME job of walking this granny through some difficult things! He's the BEST!
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May 2023 by John
William was very helpful
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February 2022 by Cody Black Lance
5 stars for excellent service ? If I wasn't about my sobriety I would have a drink with the crew .. they cool people . I don't usually write reviews , bur they deserve a good one . The crew on West Omaha is all right . .. salute!!
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February 2022 by James Genito
The 2 Kayla's are very professional.
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October 2021 by Jennifer Zebrowski
Absolute worst customer servive I have ever recieved from a store/regional manager!!!! Have had Cricket for YEARS! Has always been wonderful and caring service, but this manager sounded like she wanted to throw the phone as she was speaking to us. Every experience besides this one has been great! Current store manager needs a lesson in customer service and lots of anger management classes. Truly should not represent the business. I've been in the service industry 10+ years and this is appalling and also the only bad review I have ever left.
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September 2021 by Roberta Marske
So Grateful Danni Was Still Working There. She's So Awesome And Takes Great Care Of Her Customers. She's The Reason I Stay With Cricket. Great Customer Service, Also Chance Is Amazing Too. AMEN
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September 2021 by woodwerkman1
Clerk helped us with suggestion on where to get an iPhone repaired while we were on vacation
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August 2021 by Tanner Pruess
The manager, Dani, was awesome to work with. Walked out with two new phones and a great experience.
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June 2021 by Elizabeth Brady
Would give 0 stars if I could. I drove 30 minutes to the store (one way, an hour total) to upgrade my phone and wanted to just pay in cash outright for the phone. The employee (glasses and scruffy beard) told me the phone I wanted was only available online and then sent me to another store to look at a similar (but double the price) model. The employee at the other store was clearly brand new at the job and had no idea what she was doing. She was nice but not very informative. I left the second store wihout a new phone. After talking to cricket customer service online for over an hour, and to a supervisor, the phone is apparently actually available in stores!! I have wasted so much time and am very frustrated and disappointed.
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June 2021 by Jason Giecek
Awesome service!!
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May 2021 by Mandy Hanson
The man that helped me retrieve my messages yesterday went over and above. I am beyond grateful.
