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February 2024 by samantha plank
Service is excellent! I was treated with care and staff was very helpful! Thank you!
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February 2024 by RCJOUSA Softball Board of Directors
I have been going to Firestone for over 16 years for my company vehicle and personal vehicles. Steve and his staff have always treated me like family.
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February 2024 by Aidan Lanchoney
My experience at this Firestone was VASTLY different from my experience at other Firestone companies in different places. Although the employee who was helping me was very kind, they were not so kind to my car. I went in to get new tires on my car because they were bald I needed tires that worked in the winter as well as the summer. They told me everything looked good on my car, but not even a day later my car was not driving correctly so I took it to another shop and it turned out the Firestone employees put the wrong weight in the rim of my tires and they did not even balance it when they were done. Cost me extra money on top of the $700 dollars I paid Firestone to fix the issue.
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January 2024 by Scott Eastman
I had an URGENT tire repair need on a Saturday afternoon... I thought for sure I was out of luck until Monday morning. You all made the weekend a LOT easier and better!The young lady who did the work (Valerie, I believe) was so quick, and so customer friendly!
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January 2024 by Michelle Gilmore
Previously I had an issue with firestone and left a bad review, but I wanted to change it, as the owner, a care specialist, and the store manager contacted me & are taking care of the issue. Most places don't care, but obviously they do! So thank you for caring firestone of Rapid City. Much appreciated, and I will trust my car to you in the future if need be. God bless you all for caring..
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January 2024 by Terri Nestore
Pleasant manager, Roy, took my car in at 3:30 on a Saturday, with no appointment. Excellent, professional service, and a pleasure to work with.
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January 2024 by Michial Pozorski
We were able to get in the same day we called with our concerns.
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January 2024 by Lesia Conrad
They always do a great job exactly ?
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January 2024 by Jason Winsor
Bad start to my day , flat tire, Steve and his crew had the tires my car needed, gave me a ride to work, and got the job done quickly
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January 2024 by Harold Dumontier
I have had outstanding service from the Rapid City Firestone crew for many years now. I've been to many other auto repair service centers and none of them compare to RC Firestone.
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January 2024 by Colleen Ragan
Quick service; clear reports on work done and possible work in the future; efficient and kind staff!
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December 2023 by De Anna Kline
Great employees
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December 2023 by Exteriorlake05
The staff here is amazing and make sure that there customers get taken care of right away
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December 2023 by Shelby Y.
Great place for discounts and fast service, big plus allowing my dog to come inside while they worked on my Hundai Sonata. I just had an issue seeing the manager sleeping at his desk when I had a question. Looks to me like the employees did better helping me also
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November 2023 by Jessica Jean
Customer service has always treated me very well, and they have great deals! Easy to set up appointments, and if you need help picking out tires that fit your needs/budget, they make sure you get what you need.
