Hertz Car Rental - Rapid City Regional Airport

Car Rental
Hours: Hertz Car Rental at Rapid City Regional Airport provides a positive rental experience with a focus on customer service and convenience. Customers appreciate the quick and easy process for both pickup and return, especially given the small size of the airport. The staff is often described as ready for the crowd, processing rentals efficiently and addressing any issues promptly. For example, in one case, staff quickly replaced a vehicle with mechanical difficulties, ensuring no disruption to travel plans. The team is also praised for their kindness, patience, and professionalism, with staff members like Josh and Kale going above and beyond to assist customers. Notable acts include returning a forgotten coffee cup and promptly shipping missing keys via FedEx, demonstrating their commitment to excellent service. Prices are considered competitive, with many customers finding the rental rates to be the best available for their trip, whether for holiday weekends or longer tours of the Black Hills. Vehicles rented range from SUVs and luxury cars to EVs, vans, trucks, and sports cars, offering plenty of options. Even when minor issues like a slightly dirty car or initial serious-looking staff at return occur, the overall experience remains positive. Many customers leave satisfied, recommending this Hertz location for its professionalism, quick service, and staff dedication, making it a reliable choice for travelers visiting the Rapid City area.

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1. Rapid City, South Dakota