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March 2024 by Helen Gibson
Went to this location in August 2023 to get a prescription for reading glasses. Paid at time of appointment. 7 months later, I have just received a bill for an additional $100 as they billed my insurance under a medical code! Unable to resolve this issue after talking with the office staff. At the time of the appointment, I was not told of any medical issue or given any indication they would be doing this. Would definitely not return to or recommend this location.
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March 2024 by Cj Witt
I have been getting my glasses here for the past four years . First two years were great, but last two years not so good . Next year I am going elsewhere. This last time, they got my prescription wrong, so I asked them to cancel my order too late they billed my insurance, seven to ten days, they hope. Since I come from out of state, I am hoping they can send them to me. I am not going back there.
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February 2024 by Michelle Garhart
Awful place! Customer service is very poor, tried twice and bad experience both times.
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October 2023 by Jane Jones
Terrible service. Very slow. Also bugs in waiting room and very hot. Last at front desk is obnoxious. Come here only due to insurance.
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October 2023 by Joe Heinbaugh
Been waiting for a month for lens this is unbelievable went to talk to a manger and was told lens still on back order it's been a month asked for a refund was told that thay would buy 180 dollar pair of Oakley back for 50 bucks what is wrong with u people thats like giving u my money and walking away i went to u for help to see better not to get robbed of my hard earned money very upset that this still going on and want help what to do from here except wait and wait
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August 2023 by Trina Burmeister
I never realised, until today, that I had never had a optometrist with customer service skills before! Dr. Melanie Hamel is the only Dr. To ever explain what my results were and how things have changed and why. For years Ive mentioned to every random Dr. That my eyes always test with high pressure, this lady actually did further testing that no one else ever did and is arranging me a further test because she cared about me as a person and my eye health. I will never go anywhere else but here again. I am blown away by the realness and the genuine "this is what things are supposed to be like" treatment I recieved. Thanks, I'm now a loyal customer for life.
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August 2023 by T
I never realised, until today, that I had never had a optometrist with customer service skills before! Dr. Melanie Hamel is the only Dr. To ever explain what my results were and how things have changed and why. For years Ive mentioned to every random Dr. That my eyes always test with high pressure, this lady actually did further testing that no one else ever did and is arranging me a further test because she cared about me as a person and my eye health. I will never go anywhere else but here again. I am blown away by the realness and the genuine "this is what things are supposed to be like" treatment I recieved. Thanks, I'm now a loyal customer for life.
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August 2023 by Sherry Beck
I do not know why anyone would shop here; they have poor selection, very high priced, and a two+ week wait. Definitely better choices.
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June 2023 by Pat Baird
Less than a year old, my glasses from Pearle "crazed" - they had 100's of tiny lines in both lenses, making them unusable. Took them back in to Pearle, and they said "they must of gotten too hot or too cold". Looking up reasons they'd craze, it says it's usually the application process. These glasses never got hotter or colder than any of the other dozens of glasses we've purchased from Pearle over the past 40 years, for ourselves and our kids. They won't stand behind them, we won't go back to Pearl!+
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May 2023 by susan h.
Great place, friendly staff,my appointment was on time& they take my Medicare so it cost me less than expected! Moved here 2 years ago so not familiar with Rapid city,this is close & I'm happy I chose Pearle Vision!Thank you!
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January 2023 by Jill Hamaker
I felt pretty intimidated when I arrived for my appointment because I hadn't been to an optometrist in a few years. However, from the front desk staff to Dr. Hamiel doing the actual exam and then getting assistance picking out frames and having the different lens options explained to me, I couldn't have walked out of there happier.
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January 2023 by Raz Goldman
Highly recommend this shop! Great selection and excellent service! Amber, Nicole, and Ana are all professional, efficient, courteous, and are very knowledgeable. Very happy customer here!
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January 2023 by Chad Boyd
Great with kids and have cool glasses
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December 2022 by LaTasha Bell
Wonderful customer service. I took in a pair of glasses for a minor repair and they were very helpful and efficient.
I will definitely be returning for future purchases. Employees were very friendly and patient.
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October 2022 by Cathy Sherline
Nicole you made my day! 1. Greeted me 2. Listened to the problem 3. Solved my issue and 4. Did it with a smile! I was blown away by your customer service and left with a positive experience ❤️Thank you for caring!
