PetSmart is a large pet supply and services retailer offering over 10,000 products both in stores and online. It provides a wide selection of items for dogs, cats, birds, fish, reptiles, amphibians, and small animals like guinea pigs and hamsters. Customers can shop online and pick up orders at local stores within two hours. Many store locations offer additional services such as dog training, grooming, pet boarding, PetSmart Doggie Day Camp, and adoption. Customers appreciate the helpful staff, especially when choosing items like cat trees and supplies, and find the variety of pet food satisfactory. The grooming services are highly rated, with pets leaving smelling and looking great, though making appointments online can be challenging. Some customers noted limited availability of first aid supplies for cats and occasional stock issues with certain items. Overall, PetSmart provides a convenient shopping experience with a broad selection and helpful service, making it a popular choice for pet owners.