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November 2023 by Jeff Walker
The pick up process was easy enough, however I dropped off my car at 3:00am at this locations night drop at the airport, Sioux Falls, SD with a full tank of gas, when the invoice was emailed to me I was billed for gas. I called customer service and got it taken care of, but this is a SCAM by this location. Renter beware. How many customers don’t check their receipt and pay for the gas. Shame on you Budget, this is NOT a how you build loyalty.
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November 2023 by Francine Wallace
They say rental cars are boring....it was. The rental service wasn't! Thank you to the car rental service I had to travel down to Springfield, South Dakota and I had a great time!
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September 2023 by BRIDGETT Jones
This place needs to be taught customer service skills. The guy at the counter was so rude and told 3 different lies in bout 30 min. I will never go back there.
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September 2023 by Mary Haan
This review is not reflective of a particular site, but Budget as a whole and their practices. We had rented 2 vehicles for our summer vacation. I had prepaid for the week. When we turned them back in the e-receipts said that we had over paid initially and both had refunds. We waited for about 1 month and nothing back on our credit card. I then called customer service and was told it would be 3-5 business days for the refund. 2 weeks later, still nothing. Called customer service again. This time told there will not be any refunds made for prepaid. My recommendation is to either NOT use Budget Car Rental or NEVER use their prepaid option they offer. Be cautious with this company. They are not doing you any favors with prepayment plan.
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August 2023 by l I
The employee named Chris charged us for one full day, because we picked up the car 10 minutes earlier then the scheduled time. He assured us on the day we got that car that we will not be charged an extra day. However, that was not the truth. Disappointing customer service at Budget Sioux Falls Airport.
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April 2023 by Randy Carroll
Nice little car- it served its purpose. Guys at the counter were super.
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April 2023 by Luke Bodeen
They accommodated my last minute one way rental and we're really compassionate and understanding. They upgraded me for free to a minivan for a cross country drive!
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October 2022 by candace welch
OMG too funny. We gave a negative review and filed a complaint with several agencies for the "hail damage" charges this location is trying to collect from us and today in the mail we got a letter saying that Budget is no longer able to service our rental needs. Like we were ever going to rent from Budget/Avis again. Guess they told us. LOL.
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September 2022 by S “The Vintage Farm Chick” VR
Great experience, friendly staff! We rented a vehicle for a road trip to Nashville. We were offered an upgrade at a reduced cost, very nice. Will use them again for our next roadtrip. No hassle, easy pick up and return. The best rates!
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September 2022 by Donna Voetberg
They do not care and their name Budget is fraudulent. They make extra charges without pointing it out and utilize the excuse, "It is posted on the counter'.They overcharge on insurance by making you feel bad. So the reservation amount full coverage is $78.00. When we picked it up we decided to take the insurance and even said, "It is only 78 bucks". Our card got charged $268.We had a flat tire and nobody at the budget rental or on the back of pamphlet they gave us would answer the phone. We sat for 2 days with a useless car on vacation before we found someone to fix it.Today I got ahold of Budget and absolutely nothing is their fault. They become quite defensive. They lost another customer, but it is okay,, because they don't care!
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June 2022 by Melissa Naylor
The rental car was dirty when we picked it up, it obviously had not been cleaned on the inside after the previous rental. We were charged for a full tank of gas, even though we dropped it of with the tank being 3/4 full. The man in charge said this is their policy, so be very careful about agreeing to their cheaper fuel price. I would not recommend using this Budget.
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June 2022 by James F
They added at least $160 in fees over what was quoted. Got there right at the return time, but they still added a $50 late fee. They also said there was no existing damage on the car, but there were dents and scratches all over the driver side door. Won't ever use budget again.
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March 2022 by Stacey Van Roekel
Great experience, friendly staff! We rented a vehicle for a road trip to Nashville. We were offered an upgrade at a reduced cost, very nice. Will use them again for our next roadtrip. No hassle, easy pick up and return. The best rates!
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March 2022 by Andy Callens
Never. Again. Tried 3 times to decline collision. Was told it was manitory by the agent. When paperwork was printed tried pointing out that the fine print clearly says it's optional. Was told it was too late, I'd already signed it.
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November 2021 by Michael raney
When you look up the definition for a Fraudster it is one that engages in fraud, cheating. That is what this Budget location does, they commit fraud. My wife rented a compact car. When she went to pick up the car they send her car was going to be a 4Runner. What they did not say is on top of the $139 for the compact they were going to add $56. After the trip, they slipped in the additional charge without communicating to my wife the additional charge. Pure definition of fraud.
