Cricket Wireless Authorized Retailer offers flexible cell phone plans with unlimited talk, text, and data, without requiring an annual contract. Customers can visit the Alcoa store for service and support. The staff, especially Sierra, receives high praise for their excellent customer service. Sierra is described as helpful, patient, and knowledgeable, taking the time to explain things clearly and handle multiple customers with courtesy. She goes above and beyond to assist with phone upgrades and replacements, working hard to ensure customers’ needs are met. Many reviewers appreciate her dedication and professionalism, noting she provided a great experience even during challenging situations. Overall, the store is recognized for its friendly, committed team, with Sierra standing out as a top staff member who provides top-notch service.
Jesus was very knowledgeable and professional. I give him the highest review for quality of customer service. I wish that all could be like him. Thank you Jesus for making my day!
May 2024
Jessica is always so friendly and very helpful. I will always come to the alcoa store
November 2022
Sierra was phenomenal! I upgraded my phone today and she went above and beyond to make sure I got all of my old information onto my new phone! She was awesome! Thank you cricket!
