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November 2023 by Kary Carrillo_morales
Terrible service from the people who work there, maybe it's a good company but customer service is terrible.
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October 2023 by Quite Mountain Woman
My phone overheated the first day I got it. The woman at the Alcoa store (Carman) gave me a very hard time and lied to me and told me that the Lenoir City had the phone and would help after me explaining to her that I had to exchange at the store I bought it from. She said it was owned by the same person and it was okay. I drove 40 minutes and a very nice man confirmed he could not exchange my phone and called her and she changed her story on the phone. Good company bad store.
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September 2023 by Eva Sativa
These people are unprofessional, dishonest and will rip you off. Most of the phones they have in store are cheaper at Walmart. There is always only one employee and never any more than that. I do not recommend.
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September 2023 by Gagelyn Norman
The managers running this store might need a helmet and crayons.
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November 2022 by Jean Holder
Sierra was phenomenal! I upgraded my phone today and she went above and beyond to make sure I got all of my old information onto my new phone! She was awesome! Thank you cricket!
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November 2022 by James Taylor
bought a wifi box that never worked can't get no help with it and were told it's out of our hands were just a retail store .....
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October 2022 by Frances Allen
Sierra was FANTASTIC! I am not too savvy on phones and she took her time to explain all my questions. She has excellent customer service, definitely deserves a raise. As long as she works at this location I will keep returning!
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October 2022 by Mark James
Sierra was the most helpful person. She has incredible patience and explained things so I understood what was going on. What ever you’re paying her it’s not enough. P.S she handled 5 customers simultaneously with the same courtesy.
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October 2022 by Miranda R.
Sierra is hands down the best!! I can't begin to tell you how above and beyond she went for me and my family!! She worked pretty much a whole day to get my family changed over to Cricket. It was a very hard process and she did amazing! This company has a very special talented dedicated young lady working for them. Can't thank her enough for her hard work! See Sierra if you want top notch customer service from a very knowledgeable Cricket team mate. Can't say thanks enough for her help. Wish I could give more stars for her!!
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September 2022 by Emma Jones
Daughter received superior service from Sierra in getting paperwork completed to get a replacement phone. Sierra was extremely knowledgeable, friendly and willing to provide assistance. Great experience working with her.
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April 2022 by Shirley Spotts
Always a good plan at a cheap price.
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December 2021 by cassandra marine
I was in need of a phone that day because of dropping mine. Marco was very knowledgeable and friendly. I would recommend this place anytime. The phones and plans were perfect too. Great work guys.
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December 2021 by Jonathan Helmen
All I can say is wow! Marco and Kurt were very knowledgeable and very friendly. I would 100% recommended this cricket!
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November 2020 by Amanda Madera
My husband got approved for progressive leasing an the boy that was working there doesn't know how to do his job,he was to worried about talking with his friends and to worried about finding someone to get him some food so needless to say I didn't get my phone that I want an he charged my husband account.
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August 2020 by Laurie Schoeck
We stopped in Alcoa to startup my new phone. Jesus was knowledgeable, patient, thorough.... Pleasant personality. Best we've had at a cricut store
