Cricket Wireless Authorized Retailer offers flexible cell phone plans with unlimited talk, text, and data, without requiring an annual contract. Customers can visit the Alcoa store for service and support. The staff, especially Sierra, receives high praise for their excellent customer service. Sierra is described as helpful, patient, and knowledgeable, taking the time to explain things clearly and handle multiple customers with courtesy. She goes above and beyond to assist with phone upgrades and replacements, working hard to ensure customers’ needs are met. Many reviewers appreciate her dedication and professionalism, noting she provided a great experience even during challenging situations. Overall, the store is recognized for its friendly, committed team, with Sierra standing out as a top staff member who provides top-notch service.
Shea was absolutely amazing! She was very patient with me and has been the most helpful employee there!! Thank you so much!!
January 2026
Shae at cricket was amazing! She helped my mother get completely setup on a new iPhone. We will do business with her going forward!
October 2025
Danialle was super sweet and helpful in getting my new lines started… She was very patient and friendly from the start to end!! would highly recommend services with her!!
