Twin City Buick GMC in Alcoa is highly regarded for its exceptional customer service and efficient vehicle maintenance. Customers appreciate the friendly and knowledgeable staff, including sales professionals who go the extra mile to help find the right vehicle. Many reviews highlight the seamless buying experience, with staff willing to stay after hours to ensure customer satisfaction. The service department, led by Chris, is noted for quick and thorough oil changes and repairs, with many choosing to drive from further away for the quality service provided. Customers also value the generous service coupons offered by the dealership. Overall, Twin City Buick GMC is recommended for its professionalism, attention to detail, and commitment to customer care, making it a trusted choice for both vehicle purchases and service needs.
GM elected to replace the transmission in my wife’s Buick under the powertrain warranty. TwinCity Buick supplied us with a loaner and did a great job with the repair. I highly recommend the staff at TwinCity Buick / GMC.
September 2024
My husband and I enjoyed dealing with Shawn and how he went to great lengths to find our Acadia with the features we wanted. The staff were friendly helpful. This was the second vehicle we have purchased there in the last five years. We would highly recommend them.
September 2024
My new Buick Envista was scheduled for an oil change and it needed to happen sooner than scheduled. Chris at Twin City immediately got my vehicle into the service bay and my oil change was done quickly and efficiently. I have always had a great service experience with Chris and the Twin City Buick team.
