West Chevrolet, Inc. in Knoxville, Tennessee, is a reputable car dealership offering a wide selection of Chevrolet vehicles, including new and used cars, trucks, and SUVs. Customers appreciate the dealership's dedication to providing a smooth and stress-free car buying experience. Sales staff, such as Kayla Smallen, are praised for making the process easy and straightforward, helping customers find the right vehicle at a good price. The dealership's inventory and customer service are highly regarded, with many customers returning for their oil changes and repairs. The service department at West Chevrolet also receives high praise. Service advisors like Eddie Zamora and Doug Reynolds are recognized for their professionalism, friendliness, and helpfulness. Customers note that Eddie goes above and beyond to assist, even in busy circumstances, providing exceptional customer service. He is described as one of the nicest people and a true asset to the dealership. Repairs and maintenance are completed efficiently, often within a week, and at competitive prices, including price matching tires. Overall, West Chevrolet is known for its friendly staff, excellent customer service, and quality vehicle options. Customers feel valued and well-treated, whether purchasing a new vehicle or seeking service. The dealership’s team, especially staff like Eddie and Doug, are appreciated for their helpfulness and professionalism, making West Chevrolet a trusted choice for automotive needs in the Knoxville area.
Would recommend this dealership to anyone hunting a vehicle.
January 2026
Took way to long. I did arrive 30 minutes early but didn't leave until 1:30. Tech went to lunch before he finished my car. I was told several times it won't be much longer. Whatever!!
September 2024
I have been dealing with GM for almost 50 years in 4 different states. West Chevrolet is hands down the best service dept (including other competitors) that I have dealt with.
