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“Came in the store today with my mother to help her upgrade her phone . The employees showed such good customer service and made great conversation! Especially NeNe she was so respectful and funny . She definitely made the experience 10x better! I definitely will be back soon .”
“They are awesome! Professional Company! Always glad to serve and very patient representatives! Been with them for several years! A shout out to Maegan Adams! She is a representative for this company who helped get me set up again for the next 6 months! She is very efficient and makes the process easy for anyone! Patient and answered all my questions with kindness! I highly recommend the Outfitter Satellite Phones!”
“I’ve visited a lot of Verizon stores in my lifetime and this location was by far the best experience I’ve had. Les was my guy! Super down to earth and helpful with my upgrade and trade-in. He gave the complete opposite of “car salesman energy”. Instead of upselling me, he authentically answered all of my questions and pointed me in what I believe to be the right direction. I felt like I was talking to someone who was genuinely on “my team.”Accompanying him was Ronnie and Joel, who I also have nothing but good things to say about. Solid crew. Even if I end up moving a little further from this area, next time I need to go to Verizon, I’ll make the drive to the 8th Ave location and request these guys.”
“Strongly recommend Defense Integration Solutions. They just completed all the new data wiring with our office remodel. Everything is meticulously marked so you know exactly which cable goes where, no guess work. Great group of guys, super friendly very knowledgably as well as efficient. Most definitely will hire them on any applications we have come up in the future.”
“Did not take pics, but stopped for problems my wife was having with her phone. Hats off to Khadi, he was patient and understanding. He listened to her description of the problems and found a solution for her. What a gentleman. Great customer service!”
“It's always a pleasure to work with W.D.He's very knowledgeable and always knows what to do to help my company out when we are in a crunch.I appreciate the time he spends to help us out.”
“I despise mobile phone shopping.... however, Philip was the Best! Told him what we wanted, he was knowledgeable, friendly, on point, not pushy, no nonsense... Quick, efficient and got exactly the phone and plan we were looking for. Great Staff, Clean Store, no BS.”
“Elena was fantastic! She took the time to understand my needs and preferences, ensuring that I was matched with the best plan and device to suit my needs. Her patience and willingness to answer all of my questions were truly commendable. She is a true asset to the T-Mobile team; outstanding service!”
“Davidson from the Nashville call center was my customer service representative today. After having a fairly significant issue with tmobile billing, 4 phones calls, 5 different csr's Davidson was the only and first to get something done. He showed true empathy to my situation and spent 2 hrs helping me. He is a shining example of what customer service used to be. Thankyou Davidson”
“Customer service at this location is a perfect 10 out of 5 stars! I had a time-consuming issue and Jorge, the manager, was friendly, professional, and patient while he while he worked through the steps to solve the problem for me. When he called T-mobile's service department to work some remote magic, Ayannah was every bit as friendly, knowledgeable, and helpful as Jorge. Thank you both so much!”
“I came into the store with my old phone not working. After trying all the troubleshoots, Diana helped me upgrade to a better phone for a low price. Definitely recommend her !”
“DeAndre signed me up with boost. I switched from verizon after 27 years with them .They gave us trouble with porting my number.. He took charge and got the problem solved. I think he told the verison rep what to do. He did a great job. He needs a raise. He's a keeper!!”
“We had the best experience at the Smyrna, TN Verizon. Brandon Morrison greeted us at the door and helped us immediately. We did arrive right at opening time, so not many customers ahead of us. Brandon was pleasant and very thorough. Highly recommend!”
“I’m 79 and trying but barely internet literate. I needed to connect my digital photo frame with years of family pictures to my new Gateway. The woman at the front desk showed me exactly what to do, answered all my questions and Bingo, it’s on! Couldn’t be more grateful for her help and patience.”
“Always in and out quickly. Knowledgeable staff and super helpful! Walked me though several services and warranties. Jeramiah was nice and extremely efficient! Other staff members were consistent with this in the past as well”
“Gregory was super helpful! I had gone to a different T-Mobile store and got completely screwed over and was forced to use credit to buy things in store instead of applying it towards my bill. Gregory helped me do a return and even get some credit back. He helped fix some things that the other store totally screwed up. I considered leaving T-Mobile but because of how helpful Gregory was I’m staying for now.”
“Dear T-Mobile Management Team,
I would like to take a moment to personally recognize and thank Raviana Joyner from the Dickerson Pike T-Mobile store for her exceptional customer service. Unfortunately, I was unable to find a review section for this location, so I hope this message reaches her management team she truly deserves to be acknowledged.
After visiting two other T-Mobile locations where I was unable to receive the assistance I needed to purchase a new phone, I was fortunate to meet Raviana. She went above and beyond to help me secure my new iPhone 16 Plus, demonstrating extensive knowledge, patience, and enthusiasm throughout the process. Her positive attitude and willingness to assist made the entire experience seamless and enjoyable.
Raviana is a true asset to your team and a shining example of outstanding customer service. She embodies the values that make T-Mobile a trusted brand, and I sincerely appreciate her dedication. I hope she receives the recognition she deserves.
Once again, thank you, Raviana!”
“I am moving to the area and am trying to get my internet set up. I had talked to 2 people previously and was not getting where I needed. One of the people I talked to online on the Live Chat (Armando.. Armando would get 0 stars) was actually rude and catching an attitude with me. I finally needed to just call someone else, so I called this number to get to the store to talk to a real person. I spoke with Leo and he was very helpful - he answered all my questions in a clear and concise way and got me set up! I would give Leo 5 stars. I'm only giving 4 to account for how difficult it was for me up until that point.”
“I'm delighted to share my exceptional experience with Krista at Xfinity Store in Hermitage! Krista's service was truly outstanding. She displayed an impressive knowledge of the products and made my shopping experience enjoyable. Her enthusiasm and dedication to helping me find what I needed stood out. Krista provided insightful recommendations and patiently answered all my questions. Her friendly and approachable demeanor made the entire interaction a pleasure. Thanks to Krista's exceptional assistance, I'll definitely be returning to Xfinity Store for all my tech needs.”
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“Great place with a great selection of phones and tablets with the plans to match!!! Go see Mario!! He has awesome customer service skills on top of being very patient and respectful!!”