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“Natasha is very knowledgeable and extremely helpful. I was advised by T Mobile support I needed to go to a T-Mobile store. My phone had been hacked after opening weather app EXACTA WEATHER ALARM-RADAR.
My homepage and apps had been completely reconfigured, I couldn't turn my phone off, the weather app
would continue to pop up and many
other issues. The support desk along with Samsung needed me to have a second phone number to solve. I went to the T-Mobile store at Century Farms expecting a long time to solve my problem. The store was a bit busy. Natasha was able to ask how she could help within minutes. She was able to get into my phone and uninstall the app, which was hidden,
and my home screen back which I had spent hours working on exploring different options on the phone. All the while very helpful with other questions I had about my new S25fe. I can't say enough about much I appreciated her knowledge and willingness to help. I came into the store with angsyity of employees not being helpful. After reading so much about T-Mobile wanting to steer customers away from stores and pushing towards online. I purchased my phone directly through Samsung, because of this. My experience with Natasha changed what little help I thought I would receive. She couldn't have been more pleasant, helpful and knowledgeable. 10 stars go to Natasha.”
“Kira was awesome!!!!!!! Very helpful, professional and showed me my business was important. Service has Been amazing and definitely happy with the switch.????”
“They are awesome! Professional Company! Always glad to serve and very patient representatives! Been with them for several years! A shout out to Maegan Adams! She is a representative for this company who helped get me set up again for the next 6 months! She is very efficient and makes the process easy for anyone! Patient and answered all my questions with kindness! I highly recommend the Outfitter Satellite Phones!”
“Strongly recommend Defense Integration Solutions. They just completed all the new data wiring with our office remodel. Everything is meticulously marked so you know exactly which cable goes where, no guess work. Great group of guys, super friendly very knowledgably as well as efficient. Most definitely will hire them on any applications we have come up in the future.”
“I had a great experience here, Zeda helped me to get a new screen protector she was able to install and she did a great job. I was very happy with the service that I received here.”
“Did not take pics, but stopped for problems my wife was having with her phone. Hats off to Khadi, he was patient and understanding. He listened to her description of the problems and found a solution for her. What a gentleman. Great customer service!”
“I love this T-mobile store. I drove over from the Mount Juliet store that would have me wait over 30 minutes after opening to the Hermitage store. I walked in the door and within 10 seconds I was asked if I needed help. I hand the man my phone opened to email. Ì told him that I was knocked off the internet. He pulled down from the top, Found the data connection prompt and reconnected my phone. I don't know how I got knocked off the internet but that was the fastest service I've ever had. This is a great store. He had rows of customers lined up but functioned like a triage.”
“I came into the store with my old phone not working. After trying all the troubleshoots, Diana helped me upgrade to a better phone for a low price. Definitely recommend her !”
“We started at a physical T-Mobile store in a different state and then proceeded to speak to multiple T-Mobile phone agents- none were able to help us get through the problem we were having. As a last resort and after wasting over 12 hours of my life trying to give T-Mobile my business, Zane was able to think outside of the box and fix every single problem we had. Had little to no hope going in, but he surpassed all expectations. Zane is exceptionally patient and an intelligent employee!!”
“It's always a pleasure to work with W.D.He's very knowledgeable and always knows what to do to help my company out when we are in a crunch.I appreciate the time he spends to help us out.”
“I just got a phone transfer today from a Galaxy A32 5G to a Galaxy S24 Ultra! The guy who helped us was named Henry, and he was so kind and so professional despite trying to do different things at once! Thank you so much forever helping me and my mom today, Henry!”
“Tim helped me purchase a phone when mine had suddenly stopped working. Even though it was almost closing time, he assisted me by answering my questions and hooking me up with a new phone. Thank you, Tim, for your time and effort!”
“⭐⭐⭐⭐⭐ 5‑Star Service — Asia (T‑Mobile Nashville Call Center)
I had the absolute pleasure of speaking with Asia at T‑Mobile’s Nashville call center, and she delivered the kind of customer care that reminds you what real service feels like. I originally called to cancel a tablet line so I could bring my bill down from $90 a month back to something manageable on a fixed income. Not only did Asia understand my situation immediately—she felt it.
She didn’t rush. She didn’t script-read. She took over 15 minutes walking through every discount, every adjustment, and every option that made sense for my circumstances. By the time she finished, she had lowered my bill to $59 per month with tax included. That’s not just helpful—that’s life-changing service for someone budgeting carefully.
Asia is the definition of 5‑Star Asia.
She sets the bar.
She is the benchmark.
Her empathy, patience, and professionalism show she genuinely cares about the people she serves. T‑Mobile needs more like her—because she represents the company at its finest.
This is customer service done right.”
“⭐⭐⭐⭐⭐ 5‑Star Service — Asia (T‑Mobile Nashville Call Center)
I had the absolute pleasure of speaking with Asia at T‑Mobile’s Nashville call center, and she delivered the kind of customer care that reminds you what real service feels like. I originally called to cancel a tablet line so I could bring my bill down from $90 a month back to something manageable on a fixed income. Not only did Asia understand my situation immediately—she felt it.
She didn’t rush. She didn’t script-read. She took over 15 minutes walking through every discount, every adjustment, and every option that made sense for my circumstances. By the time she finished, she had lowered my bill to $59 per month with tax included. That’s not just helpful—that’s life-changing service for someone budgeting carefully.
Asia is the definition of 5‑Star Asia.
She sets the bar.
She is the benchmark.
Her empathy, patience, and professionalism show she genuinely cares about the people she serves. T‑Mobile needs more like her—because she represents the company at its finest.
This is customer service done right.”
“Always in and out quickly. Knowledgeable staff and super helpful! Walked me though several services and warranties. Jeramiah was nice and extremely efficient! Other staff members were consistent with this in the past as well”
“I'd grown really frustrated that my Xfinity bill was steadily increasing. I went by the Cool Springs store and asked to speak with someone about ways to lower my bill. I sat down with Sam Olfati who very politely and patiently explained all of my options and answered all of my questions. I wound up saving over $400 a year by eliminating unnecessary services. Further Sam very patiently continued to answer questions via text & email. His support for my questions has done wonders for improving my perceptions of Xfinity. Ask for Sam when you go in. You won't be disappointed!”
“I wanna send a huge shout to Emily. I’ve never received the kind of customer service that she provided to me. It’s been unparalleled. She’s gone above and beyond g to make sure that I was taken care of and that my issues were resolved. She deserves all of the accolades! She’s seriously the best!”
“Amazing experience on Christmas Eve! I arrived about 40 minutes before closing, and I was so impressed by the service. The two young women working there were incredibly friendly, helpful, and had big smiles on their faces, even though it was a holiday evening. They solved my issue and replaced my equipment in just 10 minutes. I left feeling happy and ready for the holidays. Thank you so much for such professional and kind service!”
“Larry greeted us warmly at the door and we were promptly helped by Keven. Keven helped me understand our plan and supported me to update everything to be more up to date with better technology and even save some money. Love this location and their staff!”
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“Fhariya was absolutely wonderful. I have been having an account issue that other stores didn’t want to assist, but she got me taken care of quickly and efficiently. I am so grateful for her service.”