Arrington Storage is an affordable storage facility that offers a generally positive experience for customers. Many reviews highlight the helpful and friendly staff, with some praising the local staff member for going above and beyond to assist, especially when directions were confusing. The booking process is described as easy and stress-free, with units being clean and locks functioning well. Customers appreciate the quick response to online reservations, receiving gate codes and unit numbers promptly. The location is considered convenient, particularly for those moving to the area. However, there are some downsides noted. Customers have experienced difficulty reaching the company by phone, as calls often come from different numbers that cannot be called back or left voicemails. Email communication has also been ineffective for some, leading to frustration over unresolved charges. One customer was still billed after removing their unit and paying a lien, despite multiple emails and attempts to resolve the issue. Overall, Arrington Storage provides good customer service and a straightforward process, but improvements could be made in communication methods.
Shamira was very helpful with setting up agreements and account for a storage unit. Thank you!
August 2024
I made several calls to Arrington Storage to confirm rental of some units. Everyone I spoke to was helpful, polite, and knowledgeable. They found the best solutions for our storage needs. Thank you so Much!
August 2024
It was a stress-free process to book a storage unit. The unit was clean, door and loc k worked easily which is a real benefit when renting a storage unit.
