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“Eric was so friendly and helpful. He explained the moving process well. He ensured that all my needs were met on my move-in day. I am very pleased with my experience here.”
“Moved into the Brentwood/Franklin area in June 2026 and needed a short term place to store my boat. Kenny and Kathy are great people to work with! They are honest, up front & very personable. I highly recommend giving them a call for your storage needs!”
“Katie and Linda Faye are awesome! I called on a Sat Katie let me know what was available but unfortunately we couldn’t get back in time to rent the unit. We came back Monday and we were met with Linda Faye’s soft welcoming energy! She showed me 2 units and we were leased and out in 30 minutes. Very easy process :)”
“We’ve been customers at the cubesmart off Carothers in Franklin tn for 5 years! We recently moved and quickly needed to downsize our unit (in an afternoon) and the staff made it happen in 15 minutes (shoutout to Amber)!! Highly recommend 10/10, ckp”
“I Love it here I been renting a unit from Compass Self Storage for few years now and they're the best from experience. GREAT DEALS & GREAT CUSTOMER SERVICE.
Adrian is very helpful. Helped me sort out my account today!”
“Renting space from your facility was such a breeze. I received so much help from both people in the office!!both staff worked together to help get me in and made sure gate code worked before they both left. The space is very clean ! I feel safe leaving my belongings in this facility! Thanks again for the great customer service!!”
“I am very pleased with the service so far. The customer service rep on my initial call to the facility was courteous and professional. She answered my questions, and it was easy to secure a space and pay for it over the phone. I was met at the facility by the manager and he handled everything efficiently.”
“My unit rental price increased drastically from the previous month. Spoke to Carman in the office. She was able to get my rental price lowered to a more reasonable rate.”
“We had a wonderful experience working with Ma. Katie to select and rent a storage unit in Brentwood/Cool Springs. She gave us her undivided attention and made the whole encounter very pleasant and pressure-free.”
“Juston provided outstanding customer service from start to finish. He was friendly, professional, knowledgeable, and took the time to answer all of my questions. He made the entire process quick, easy, and stress-free while making sure I had exactly what I needed. It’s refreshing to receive this level of customer care. Thank you, Juston, for such a great experience!”
“Angie the manager was amazing. I was having a hard time getting worked out the right size that I needed and she went out of her way to make sure that I was accommodated. A real lifesaver today thank you!”
“We had a great experience renting our storage unit. Jennifer was very welcoming and informative. We feel comfortable that our storage is going to be secured and it appears to be a very nice place.”
“What a great location on 96 for a spacious storage facility! I came by to inquire on pricing, and not only was the staff knowledgeable but incredibly friendly! Mike showed me some units, spotless property, not neglected like some other companies. I look forward to renting in the near future.”
“This was the easiest process of renting a storage unit, accessing it, and turning it back over. I did everything online, signed up, picked out my unit, I was given all of the access info, drove in through the gate using my code, and then drove to my unit. It was an interior, conditioned space, close enough to an exterior door, was clean, cool, and served the purpose! Fabian was so helpful when we were emptying the unit and returning it. He responded quickly, there were no surprise fees, and I wasn't stuck in a year long contract. It was so nice, so efficient, and he communicated via email on the weekends quickly. I would absolutely use Secure Storage of Cool Springs again and recommend them to my friends and real estate clients. Thank you so much!!”
“Highly recommend! Great service! They take exceptional care of your belongings! Their packing services are efficient and thorough. Excellent communication with the moving coordinator throughout the entire process. Trustworthy company. I’ve used them twice (in 2017 and 2025), both for out of state moves.”
“Great secure and clean storage facility. The customer service is excellent, a real southern hospitality feel. Highly recommend to anyone in need of a little extra space.”
“I honestly wasn't aware. Yet I was made aware of the facility having a great reputation including rates. John, The Front end and back end teams were and are amazing. For Truck Rental and Storage. I must add Elizabeth ( newly on board in College Park) was Excellent regarding Customer Service. For her having yet to be fully trained, her communication and people skills were and are impeccable. On point along with Cheyanne and one other woman who was part of clearing up a pre existing issue that I was shocked at the expedited and care of service handled in such a timely manner. It was refreshing to deal with quality minded individuals. Thank You all so kindly for the service and amazing communication and grace. Sincerely, Charlie S.”
“Jon is Awesome
Josh is Awesome
Ravi is Awesome
Brandon is Awesome
Fraser is Awesome
Bonnie is Awesome
The Brentwood Location is a tight location however they make the most of it. They were kind, welcoming, and understanding with my situation. Keep striving for excellence, you already do on the day to day. Blessings”
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“Kimberly, who manages the Arrington property, is very responsive and helpful. She got everything taken care of quickly. All customer service interactions are professional and courteous. Loved working with her.”