Arrington Storage is an affordable storage facility that offers a generally positive experience for customers. Many reviews highlight the helpful and friendly staff, with some praising the local staff member for going above and beyond to assist, especially when directions were confusing. The booking process is described as easy and stress-free, with units being clean and locks functioning well. Customers appreciate the quick response to online reservations, receiving gate codes and unit numbers promptly. The location is considered convenient, particularly for those moving to the area. However, there are some downsides noted. Customers have experienced difficulty reaching the company by phone, as calls often come from different numbers that cannot be called back or left voicemails. Email communication has also been ineffective for some, leading to frustration over unresolved charges. One customer was still billed after removing their unit and paying a lien, despite multiple emails and attempts to resolve the issue. Overall, Arrington Storage provides good customer service and a straightforward process, but improvements could be made in communication methods.
Nice place clean place well up keep and Kimberly is just the best
July 2026
Kimberly, who manages the Arrington property, is very responsive and helpful. She got everything taken care of quickly. All customer service interactions are professional and courteous. Loved working with her.
May 2026
They are very professional, nice, and to the point. They offer everything you’d need and I think gives you peace of mind.
